These STEL Acquirer Terms are additional terms applicable to the Stripe Payment Services for Visa and Mastercard products for which Stripe Technology Europe, Ltd. ("STEL") is a Payment Method Acquirer (“VM Payment Processing Services”). In these STEL Acquirer Terms, Visa Inc. ("Visa") and MasterCard Europe SA ("Mastercard") may be referred to individually as a “Network” and collectively as the “Networks”, and the rules issued by a Network are the “Network Rules.” Any terms used but not defined in these STEL Acquirer Terms will have the meaning provided in the Stripe Services Agreement ("Agreement").
These STEL Acquirer Terms constitute a legal agreement between you and STEL which is formed by STEL's offer of these terms to you, your acceptance of these terms, and STEL's subsequent provision of VM Payment Processing Services to you. You understand that Stripe or STEL may enforce any provisions of the Agreement that relate to your use of the VM Payment Processing Services (and you acknowledge you are directly responsible to STEL under the Agreement for any liability to STEL caused by your breach of the Agreement). STEL may also terminate these STEL Acquirer Terms at any time, which may limit or terminate your ability to use VM Payment Processing Services.
These STEL Acquirer Terms incorporate, by reference, the terms of the Agreement, except that in each case “Stripe” will be deemed to be a reference to STEL, and the application of the incorporated terms will be limited to STEL’s provision of the VM Payment Processing Services under the Agreement.
All other parts of the Services will remain governed by the Agreement between you and Stripe Payments Europe, Ltd.
You must accept all of the terms and conditions of these STEL Acquirer Terms to use the VM Payment Processing Services provided by STEL. If you do not accept them, you may not use the VM Payment Processing Services under these STEL Acquirer Terms.
Card Network Compliance and Disclosure
a. Important Member Disclosures: STEL discloses that:
• it is the only entity approved to extend acceptance of Visa and Mastercard products directly to you under these STEL Acquirer Terms;
• it must be a principal (signer) to these STEL Acquirer Terms;
• it is responsible for educating you the Network Rules with which you must comply, but this information may be provided to you by Stripe;
• subject to Section 3 of these STEL Acquirer Terms, with respect to Transactions processed through the VM Payment Processing Services, it is responsible for and must provide settlement funds to you (for further information, see Section 3); and
• with respect to Transactions processed through the VM Payment Processing Services, it is responsible for all funds held in reserve that are derived from Settlement funds prior to funding you.
b. Your Responsibilities: In addition to any other responsibilities set out in these STEL Acquirer Terms, you agree that, at all times throughout the term of these STEL Acquirer Terms, you will:
• comply with the PCI Standards in using and maintaining Payment Account Details;
• maintain fraud and Dispute rates acceptable under the Network Rules;
• review and understand the terms of these STEL Acquirer Terms; and
• comply with the Network Rules and Laws.
You may contact STEL by using the Contact us section of our website or sending mail to Stripe Technology Europe, Ltd., The One Building, Grand Canal Street Lower, Dublin 2, Ireland.
1. Purpose of these STEL Acquirer Terms
When you process your first Visa or Mastercard Transaction through a particular Payment Method Acquirer, applicable Network Rules require that you enter into a direct contractual relationship with the Payment Method Acquirer. These STEL Acquirer Terms constitute your direct contractual relationship with STEL which is a member of the Networks and a Payment Method Acquirer for Visa and Mastercard Transactions. In accordance with the requirements of the Network Rules, these STEL Acquirer Terms are offered and effective, and your direct contractual relationship with STEL is established, as provided in the introductory paragraphs above.
2. Compliance with Network Rules
Where you use the VM Payment Processing Services to accept charges from VM Payment Cards, you must comply with the Network Rules and limitations on use identified in the Agreement, including the guidelines, monitoring programs, and activity reporting (including excessive credits, Disputes, or deposits). Under the Network Rules, certain activity may subject you to chargebacks, fees, fines, settlement delays, withholdings, audits of your processing activity, or termination of these STEL Acquirer Terms and the Agreement. Without limiting the foregoing, you specifically agree to:
i. Only submit Transactions authorized by the cardholder;
ii. Only accept payment for the sale of products or services, and receipt of bona fide donations, and not for any Restricted Business, unless you have received prior written approval from Stripe;
iii. Submit a Transaction for the full amount owed by the Customer for the Transaction except where you and the Customer agree on a partial shipment (such as receiving a portion of an order), or where the Transaction qualifies for delayed delivery or special order deposits (such as paying for a deposit on a custom-built product);
iv. Not establish minimum or maximum amounts (except as permitted by the Network Rules), or condition charges for use of VM Payment Cards, and not discourage the use of one VM Payment Card brand over another;
v. Not impose surcharges or taxes (except where permitted by Law and Network Rules) and, where so done, you will only collect such amounts as part of the submitted charge;
vi. Only use the Networks' logos or marks in a manner permitted by the Network Rules;
vii. Not submit a Transaction that represents collection of a dishonoured check;
viii. Prohibit use of payment cards for disbursement of cash (except as permitted by the Network Rules and approved by Stripe);
ix. Comply with the security obligations identified in the Agreement, including compliance with the PCI Standards and only use cardholder data as permitted, and certify such compliance upon request, and not permit or promote fraudulent use of VM Payment Cards or cardholder data;
x. Make clear to Customers that they are transacting with you prior to, during, and after the Transaction, including providing clear statement descriptors;
xi. Use all reasonable methods to resolve disputes with your Customers, including those resulting in a Dispute, and not attempt to recharge a Customer for a Transaction that was previously charged back and subsequently returned to you unless the recharge is expressly authorized by the Customer; and
xii. Provide clear refund and exchange language that is consistent with Laws and the Network Rules.
3. Authorization for Handling of Funds
You authorize STEL, as your designated agent, to initiate holds, receipts, and disbursements of funds it receives (on your behalf) from the Networks for settlement of your VM Payment Cards ("Settlement Funds"). You also authorize Stripe to instruct STEL, on your behalf as your agent, on how and when disbursements of Settlement Funds should be made. STEL's obligations to settle funds to you are satisfied upon transfer of the Settlement Funds to you per your explicit request and authorization as your agent. Settlement funds will be held in pooled merchant accounts pending disbursement of the funds to you (or to any applicable recipient that you have instructed Stripe to make a disbursement to on your behalf) in accordance with the terms of the Agreement, including these STEL Acquirer Terms. You agree that you are not entitled to any interest or other compensation associated with the Settlement Funds, that you have no right to direct STEL to distribute Settlement Funds, and that you may not assign any interest in Settlement Funds held by STEL. STEL may periodically make information available to you through Stripe regarding anticipated funds settlement from the Networks. This settlement information does not constitute (or give rise to) a deposit or other obligation owed by Stripe or STEL to you. Any settlement information communicated to you is for reporting and informational purposes only. You are not entitled to access, and have no ownership or other rights in, the Settlement Funds prior to such funds being credited to the User Bank Account (or to the account of any applicable recipient that you have instructed Stripe to make a distribution to on your behalf). Any authorizations set out in these STEL Acquirer Terms will remain in full force and effect until your Stripe Account is closed or terminated.
4. Sharing of Data
a. You authorize Stripe and STEL to provide any Protected Data to each other, the Networks, fraud and AML screening agencies and other relevant governmental bodies to (i) provide the VM Payment Processing Services, (ii) comply with legal and regulatory obligations, and (iii) perform underwriting and risk review, including verification that you are legally permitted to transact and receive funds. Where required to comply with our obligations under Laws or the Network Rules, STEL may provide any data to law enforcement, the Networks, or Governmental Authorities. This authorization is provided in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
b. You agree that you will not (i) use the Payment Account Details for any purpose other than to support VM Payment Processing Services, (ii) use the Payment Account Details for any purpose that you know or should know to be fraudulent or in violation of any Network Rules, (iii) sell, purchase, provide or exchange in any manner or disclose Payment Account Details to anyone other than STEL or the Networks (as applicable), or in response to a government request. Further, you agree that you will at all times comply with the PCI Standards with respect to Payment Account Details and will indemnify and hold STEL harmless for any violation or breach of the PCI Standards, including but not limited to, any fines, fees or assessments by any Networks imposed upon you, STEL, or Stripe.
5. Term and Termination
These STEL Acquirer Terms will become effective as described in the introductory paragraphs and will remain in effect so long as you use the VM Payment Processing Services. These STEL Acquirer Terms will terminate automatically upon termination of the Agreement, except for those terms which are intended to survive termination. In addition, the VM Payment Processing Services and these STEL Acquirer Terms may be terminated at any time by STEL, as provided in the introductory paragraphs.
6. Representations and Warranties
In addition to the representations and warranties made in the Agreement, you represent as of the Effective Date and warrant to STEL during the term of the VM Payment Processing Services that: (a) you are legally able to enter into these STEL Acquirer Terms, (b) you will not use the VM Payment Processing Services, directly or indirectly, for any fraudulent or illegal undertaking; and (c) you will only use the VM Payment Processing Services in a manner consistent with the Agreement, including these STEL Acquirer Terms, the Documentation, and the Network Rules.
7. Restrictions on Usage
You may not use the VM Payment Processing Services from, or on behalf of persons or entities (a) in a country embargoed by the UK or any member state of the European Economic Area or (b) blocked or denied by the UK or any member state of the European Economic Area. You further acknowledge and agree that you will not use your Stripe Account and/or the VM Payment Processing Services for illegal transactions or in connection with illegal activity of any kind. Unless otherwise explicitly stated, Services are solely for use by individuals, companies, or other entities located (as defined under applicable law and Network rules) in the European Economic Area.
Notwithstanding anything to the contrary in these STEL Acquirer Terms, STEL may decline to process any Transaction submitted by you in its sole discretion, for example; if the relevant Transaction exceeds STEL’s risk tolerance taking into account all relevant factors, including STEL’s (i) legal and regulatory requirements, (ii) commercial partnerships, (iii) operational factors, or if the relevant Transaction is associated with a Restricted Business or would otherwise violate the terms of the Agreement.
8. Dispute Resolution
All disputes under these STEL Acquirer Terms are subject to the applicable provisions of the Agreement. In particular, the dispute resolution and arbitration provisions of the Agreement apply to disputes under these STEL Acquirer Terms by, with, or against STEL in the same manner they apply to disputes by, with, or against Stripe.
9. Waiver; Amendment
The failure of STEL to assert any of its rights under these STEL Acquirer Terms will not be deemed to constitute a waiver by STEL of its rights to enforce each and every provision of these STEL Acquirer Terms in accordance with its terms. These STEL Acquirer Terms may be amended by STEL from time to time in the same manner as the Agreement may be amended by Stripe.