Why payments experience is customer experience

Ahmed Gharib Product Lead for Checkout Experiences, Stripe
Marcia Jung Product Lead for Auth Performance, Stripe

Payments are more than just a transactional utility. Hear why directly from consumers, see how their expectations are driving change around the world, and get expert advice on how to adapt from our partners at American Express and Capital One. You’ll also learn how you can build a payments experience that increases revenue and drives brand loyalty – with some businesses on Stripe seeing a 10.5% uplift in revenue.


Jonathan Borman, Head of Fraud Partnerships, Capital One
Kristin Hoyne Gomes, VP of Network and Merchant Partnerships, American Express
Peter Fitzpatrick, VP of Payments, Thinkific

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