Peoples Trust Financial Services Terms
Last updated: November 18, 2025
This Peoples Trust Services Addendum ("Peoples Trust Addendum") supplements the Stripe Services Agreement (including the General Terms, the Stripe Financial Services Terms, and the Stripe Payments Terms) (together, the "Agreement") and provides additional terms applicable to the Stripe Payments Services. Any terms used but not defined in this Peoples Trust Addendum will have the meaning provided in the Agreement.
This Peoples Trust Addendum constitutes a legal agreement between User, Stripe, and Peoples Trust Company ("Peoples Trust"). In order to use the Stripe Payments Services provided through User’s Agreement with Stripe, User understands that Stripe or Peoples Trust may enforce any provisions of the Agreement that relate to User’s use of Stripe Payments Services provided in conjunction with Peoples Trust. Stripe or Peoples Trust may also terminate this Peoples Trust Addendum at any time, which may limit or terminate User’s ability to use Stripe Payments Services.
User must accept all of the terms and conditions of this Peoples Trust Addendum in order to use the Stripe Payments Services provided by Stripe. If User does not accept them, then User may not use the Stripe Payments Services under this Peoples Trust Addendum.
1. Purpose of this Addendum
When User’s customer pays User through Stripe, they have the option of paying User through a funding source offered on the Stripe website including a credit or debit card funded payment. Since User may be the recipient of a credit or debit card funded payment, Visa U.S.A., Inc. and Visa International ("Visa") and MasterCard International Incorporated ("MasterCard") (collectively, the "Networks") require that User enter into a direct contractual relationship with a bank that is a member of the Networks. However, by using Stripe Payments Services, User is not establishing a depository or other account with Peoples Trust.
Peoples Trust is not responsible for the provision of any Stripe Payments Services by Stripe or User’s use of the Stripe Payments Services for User’s business. Peoples Trust is also not responsible for providing customer service to User to resolve any issues User may have related to User’s use of the Stripe Payments Services; however User may contact Peoples Trust at the address set forth in Section 13 of this Peoples Trust Addendum, in the event that User is unable to resolve any complaints directly with Stripe. User is solely responsible for providing support to User’s Customers for all issues related to User’s products and services.
2. Compliance with Network Rules
Where User uses the Stripe Payments Services to accept charges from payment cards, User will comply with the Card Network Rules and limitations on use identified in Agreement, including the Card Network Rules applicable to acceptance of MasterCard and Visa branded payment cards. These include guidelines, monitoring programs, and activity reporting (including excessive credits, Disputes, or deposit). Under the Card Network Rules, certain activity may subject User to Disputes, fees, fines, settlement delays, withholdings, audits of User’s processing activity, or termination of this Peoples Trust Addendum.
Without limiting the foregoing, User specifically agrees to:
a. Only submit Transactions authorized by the cardholder;
b. Only accept payment for the sale of products or services, and receipt of bona fide donations, conducted by User pursuant to User’s business as indicated on User’s application and not for any Prohibited or Restricted Business;
c. Submit a Transaction for the full amount owed by the Customer for the Transaction except where User and the Customer agree on a partial shipment (such as receiving a portion of an order), or where the Transaction qualifies for delayed delivery or special order deposits (such as paying for a deposit on a custom-built product);
d. Not establish minimum or maximum amounts (except as permitted by the Card Network Rules), or condition charges for use of payment cards, and not discourage the use of one payment card brand over another;
e. Not impose surcharges or taxes (except where permitted by Law) and, where so done, User will only collect such amounts as part of the submitted charge;
f. Use Card Networks' logos or marks in a manner permitted by the Card Network Rules;
g. Prohibit use of payment cards for disbursement of cash (except as permitted by the Card Network Rules);
h. Comply with the security obligations identified in the Agreement, including compliance with the PCI Standards and only using cardholder data as permitted, and will certify such compliance upon request, and not permit or promote fraudulent use of payment cards or cardholder data;
i. Make clear to Customers that they are transacting with User prior to, during, and after the Transaction, including providing clear statement descriptors;
j. Use all reasonable methods to resolve disputes with Customers, including those resulting in a Dispute, and do not attempt to recharge a Customer for the Transaction unless authorized by the Customer;
k. Provide clear refund and exchange language that is consistent with Law and the Card Network Rules; and
l. Accept the following card types; Visa Credit, Visa Debit, MasterCard Credit, Debit MasterCard.
User acknowledges that, at their sole discretions, at any time, Peoples Trust, the Card Networks, and/or regulators may, either by themselves or through an agent, investigate, review, audit, or inspect User’s business, including by inspecting User’s premises and auditing User’s books, records, and procedures to ensure that User is complying with the Payment Network Charter Documents, Card Network Rules, and applicable brand and security standards and procedures, and operating in a safe and sound manner.
3. Sharing of Data
Peoples Trust may use Payment Data that is anonymized and aggregated with other merchants' transaction data for internal purposes and to provide User, other merchants, and third parties with analytic products and services. User authorizes Peoples Trust to share with Stripe information about User and Peoples Trust’s experience with User, including any termination of this Peoples Trust Addendum by Peoples Trust and the reasons for such termination.
4. Term and Termination
This Peoples Trust Addendum shall have the same effective date as the Agreement and shall continue so long as User uses the Stripe Payments Services. This Peoples Trust Addendum will terminate automatically upon termination of the Agreement, except for those terms which are intended to survive termination. In addition, the Stripe Payments Services and/or this Peoples Trust Addendum may be terminated at any time by Peoples Trust immediately upon notice to User.
5. Representations and Warranties
In addition to the representations and warranties made in the Agreement, User represents and warrants to Peoples Trust and Stripe as of each day on which User receives the Payment Services that User (a) is legally able to enter into this Peoples Trust Addendum, (b) will not use the Stripe Payments Services, directly or indirectly, for any fraudulent or illegal undertaking; and (c) will only use the Stripe Payments Services in a manner consistent with the Agreement (including this Peoples Trust Addendum), the Documentation, and the Card Network Rules.
6. Indemnification
Notwithstanding the foregoing or anything to the contrary in the Agreement, User agrees to defend, indemnify, and hold harmless Peoples Trust, and their respective employees, directors, agents, subcontractors, and affiliates (collectively "Peoples Trust Entities") from and against any claim, suit, demand, loss, liability, damage, action, or proceeding arising out of or relating to: (a) User’s breach of any provision of the Agreement or this Peoples Trust Addendum; (b) User’s use of the Stripe Payments Services; (c) User’s obligations to pay fees or fines to Stripe, User’s Customers, Financial Services Providers, or third parties; (d) negligence or willful misconduct of User’s employees, contractors, or agents; and (e) all third-party indemnity obligations Peoples Trust incurs as a direct or indirect result of User’s acts or omissions (including indemnification of any payment card network, card issuer, or intermediary bank).
7. Disclaimer of Warranties
ANY SERVICES DESCRIBED IN THIS PEOPLES TRUST ADDENDUM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, QUALITY, SUITABILTY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL DISCLAIMERS OF WARRANTIES PROVIDED IN THE AGREEMENT WILL APPLY EQUALLY TO PEOPLES TRUST ENTITIES AS THEY DO TO STRIPE. PEOPLES TRUST ENTITIES (a) ARE NOT RESPONSIBLE FOR USER’S OR STRIPE'S FAILURE TO PERFORM OBLIGATIONS UNDER THE AGREEMENT AND (b) DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY USER, STRIPE, OR ANY THIRD PARTY.
8. Limitations on Liability
In no event will Peoples Trust Entities be liable for any lost profits, lost revenue, lost business opportunity, loss of data, or any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of, in connection with, or relating to the Agreement, including this Peoples Trust Addendum, or the services described in either, including without limitation the use of, inability to use, or unavailability of services provided by Stripe. Under no circumstances will any of the Peoples Trust Entities be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Stripe Payments Services or User’s Stripe Account or the Data contained therein, or User’s failure to use or implement security, controls, or processes that are appropriate for User’s business.
Peoples Trust Entities assume no liability or responsibility for any (a) personal injury or property damage, of any nature whatsoever, resulting from User’s access to or use of the Stripe Payments Services; (b) any misuse of Stripe Payments Services or Data; (c) any interruption or cessation of transmission to or from the Stripe Payments Services; (d) any software bugs, viruses, or other harmful code that may be transmitted to or through the Stripe Payments Services; (e) any errors, inaccuracies, or omissions in services or Data, or any loss or damage resulting therefrom, regardless of the manner of transmission; or (f) defamatory, offensive, or illegal conduct of any third party.
Without limiting anything to the contrary, the Peoples Trust Entities' cumulative liability to User is limited to direct damages and in all events will not exceed in the aggregate amounts actually received by Peoples Trust (including any fees paid to Peoples Trust) for providing services to User during the three (3) month period immediately preceding the event that gives rise to the claim for liability.
This limitation of liability section applies regardless of the legal theory on which the claim is based, including without limitation contract, tort (including negligence), strict liability, or any other basis. The limitations apply even if Stripe or Peoples Trust has been advised of the possibility of such damage.
The foregoing will apply to the fullest extent permitted by law in the applicable jurisdiction.
9. Canada Only Services
User may not use any services offered by Peoples Trust from, or on behalf of persons or entities (a) in a country embargoed by Canada or (b) blocked or denied by the Canadian government. Unless otherwise explicitly stated, Services are solely for use by individuals, companies, or other entities located (as defined under applicable law and Card Network Rules) in Canada.
10. Dispute Resolution
All disputes under this Peoples Trust Addendum are subject to the applicable provisions of the Agreement.
11. Waiver; Amendment
The failure of Peoples Trust to assert any of its rights under this Peoples Trust Addendum, shall not be deemed to constitute a waiver by Peoples Trust of its rights to enforce each and every provision of this Peoples Trust Addendum in accordance with its terms. This Peoples Trust Addendum may be amended by Peoples Trust from time to time in the same manner as the Agreement may be amended by Stripe.
12. Language
The parties hereby acknowledge that they have required this Addendum and all related documents to be drawn up in the English language. Les parties reconnaissent avoir demandé que le présent contrat ainsi que tous les documents qui s'y rattachent soient rédigés en langue anglaise.
13. Network Compliance and Disclosure
User may contact Peoples Trust by mailing:
Peoples Trust Company
Suite 1400
888 Dunsmuir Street
Vancouver BC V6C 3K4
Canada
or by calling 1-844-304-2083 or emailing: merchantacquiring@peoplestrust.com.
a. Important Peoples Trust Disclosures: Peoples Trust discloses that (i) it is the only entity approved to extend acceptance of Visa, and MasterCard products directly to User under this Peoples Trust Addendum; (ii) it must be a principal to this Peoples Trust Addendum; (iii) it is responsible for educating User on pertinent Visa, and MasterCard rules with which User must comply, but this information may be provided to User by Stripe; (iv) subject to this Peoples Trust Addendum, it is responsible for and must provide settlement funds to User; and (v) it is responsible for all funds held in reserve that are derived from settlement prior to funding User.
b. User’s Responsibilities: User agrees that, at all times throughout the term of this Peoples Trust Addendum, User will (i) comply with data security and storage obligations in using and maintaining Payment Data; (ii) maintain fraud and Dispute rates acceptable under the Card Network Rules; (iii) review and understand the terms of this Peoples Trust Addendum; and (iv) comply with Card Network Rules, including but not limited to those provided by Visa and MasterCard.