Last modified: November 11, 2024
These terms (“Stripe Issuing Accountholder Terms”) supplement the General Terms and govern your use of the Stripe Issuing Accountholder Services.
1. Relationship to Issuing Bank Terms.
Stripe offers several Stripe Issuing Programs in partnership with several Issuing Banks. When you sign up to use the Stripe Issuing Accountholder Services, Stripe (or, if applicable, your Platform Provider) will present the applicable Issuing Bank Terms for your Stripe Issuing Program. To use the Stripe Issuing Accountholder Services, you must agree to these Issuing Bank Terms. You can view a description of your Stripe Issuing Program and access the applicable Issuing Bank Terms in your Stripe Dashboard. To the extent that there is a conflict between the Issuing Bank Terms and this Agreement, the Issuing Bank Terms will prevail.
2. Structure of Stripe Issuing Programs.
2.1. Stripe as Program Manager.
The Issuing Banks provide, and Stripe manages, the Stripe Issuing Programs. Stripe, as each Issuing Bank’s program manager, performs certain activities in connection with the Stripe Issuing Programs, including processing applications for Stripe Issuing Accounts and performing onboarding services, servicing Stripe Issuing Accounts, sending communications, providing disclosures, and providing Stripe Issuing Account information. Each Issuing Bank issues Cards and Stripe Issuing Accounts under the applicable Issuing Bank Terms.
2.2 Approval and Providing Information.
(a) You must not use the Stripe Issuing Accountholder Services until Stripe and the applicable Issuing Bank approve your application. As a condition of its approval, Stripe or the Issuing Bank may require you to provide User Information and information about your activities and intended use of the Stripe Issuing Accountholder Services. This information may be in addition to information you may have previously provided to Stripe in connection with other Services. You must provide all additional financial and other information Stripe or the applicable Issuing Bank requests from time to time.
(b) After Stripe and the applicable Issuing Bank approve your application, Stripe will provide you with access to a Stripe Issuing Account, and you may participate in the Stripe Issuing Program.
2.3 Appointment of Stripe Issuing Administrator.
You may appoint a Stripe Issuing Administrator to administer the Stripe Issuing Program on your behalf (e.g., managing how Issuing Authorized Users use Cards). You must ensure that the Stripe Issuing Administrator complies with this Agreement and the applicable Issuing Bank Terms. You are responsible for the Stripe Issuing Administrator’s acts and omissions in connection with the Stripe Issuing Program.
3. Relationship with Issuing Authorized Users.
3.1 Issuing Authorized Users.
The applicable Issuing Bank Terms describe the relationship between you and an Issuing Authorized User.
3.2 Inquiries.
Stripe (or, if applicable, your Platform Provider) will manage all inquiries from Issuing Authorized Users regarding the Stripe Issuing Accountholder Services, including inquiries related to the use of Cards, and lost, damaged, or stolen Cards.
3.3 Issuing Complaint Handling.
You must submit each Issuing Complaint within 3 business days after you receive the Issuing Complaint to your Platform Provider or, if you do not have one, to issuing-complaints@stripe.com.
4. Card Design and Orders.
4.1 Card Designs.
You may request specific Card designs for Cards issued to you or to Issuing Authorized Users. You must provide all proposed Card designs to Stripe for review and approval using the process Stripe requires. Stripe will review Card design proposals for compliance with this Agreement, Issuing Bank requirements, the Card Network Rules, Law, and Stripe reputational considerations. If Stripe does not approve a proposed Card design, Stripe will recommend modifications that, if made, will meet these requirements. You must resubmit the modified Card design to Stripe for approval using the same process.
4.2 Card Orders.
You may order Cards through your Stripe Dashboard (or, if applicable, through your Platform Provider). At your, or, if applicable, your Platform Provider’s, expense, Stripe will procure and ship (a) Cards based on the information contained in the applicable Card order to the address specified in that Card order; and (b) replacements for Cards reported as lost, stolen or damaged. Risk of loss for Cards passes to the recipient (you or your Platform Provider) when Stripe ships the Card to the address specified in the order.
4.3 Card Ownership; Limitations.
The applicable Issuing Bank owns each Card. If Stripe requests that you or an Issuing Authorized User return a Card, then you must return, or ensure that the Issuing Authorized User returns, that Card promptly to Stripe or the Issuing Bank as Stripe instructs. Stripe or the applicable Issuing Bank may cancel, repossess or restrict the use of Cards at any time according to the Issuing Bank Terms.
4.4 User Materials.
You represent as of the date you submit User Materials for a Card to Stripe for review, and warrant at all times during the Term, that you have the necessary rights in the User Materials to use (and grant Stripe the rights to use) the User Materials on the Cards or for the purposes of the Stripe Issuing Program. You grant to Stripe and its Affiliates a worldwide, non-exclusive, royalty-free license to use the User Materials on Cards and applicable Stripe Issuing Program materials. You also grant to Stripe and its Affiliates the right to sublicense these rights to third parties that Stripe engages to create Cards and applicable Stripe Issuing Program materials. If you terminate or revoke the license to the User Materials, then (a) Stripe will stop producing new Cards carrying the User Materials and stop using the User Materials for the purposes of the Stripe Issuing Program; (b) Stripe will not be obligated to recall, destroy or replace any existing Cards carrying the User Materials; and (c) Stripe will not be liable for any delay or failure in performing its obligations to the extent they are adversely affected by the termination or revocation.
5. Activation and Limitations on Cards.
5.1 Activation.
You must activate a Card through your Stripe Dashboard (or, if applicable, through your Platform Provider) before you or an Issuing Authorized User uses that Card. All Cards issued to you are linked to your Stripe Issuing Account. Once a Card is activated, Issuing Authorized Users may use Cards to initiate Card Transactions on your behalf.
5.2 Limits and Available Spend.
The Issuing Bank will establish restrictions on the use of your Stripe Issuing Account and Cards as described in the applicable Issuing Bank Terms. Stripe will notify you of the current restrictions when you are approved for a Stripe Issuing Account through your Stripe Dashboard (or, if applicable, through your Platform Provider). You may establish additional restrictions related to the Cards in accordance with the Issuing Bank Terms (e.g., on the dollar amount of individual Card Transactions, and the types of merchants with which your Cards may be used). Each of the Issuing Bank and Stripe may prevent Cards from functioning outside of the Territory. You must communicate all applicable restrictions to your Issuing Authorized Users. If at any time the amount of a Card Transaction exceeds Available Spend and Issuing Bank (or Stripe on Issuing Bank’s behalf) does not receive payment from another Payment Source, then, in addition to all other remedies described in Section 11.2 of these Stripe Issuing Accountholder Terms, Stripe may limit your ability to make Card Transactions.
6. Securing Cards and Account Data.
In addition to the data security obligations outlined in Section 10, the applicable Issuing Bank Terms describe your data security obligations related to Cards and Account Data.
7. Disputes and Unauthorized Card Transactions.
The applicable Issuing Bank Terms describe required procedures for resolving Card Transaction disputes and reporting unauthorized Card Transactions.
8. Ability to Decline to Authorize a Card Transaction.
Stripe or an Issuing Bank may (a) reverse or decline to authorize a Card Transaction at a prohibited or restricted merchant or a merchant operating a Prohibited or Restricted Business; and (b) reverse or decline to authorize a Card Transaction and suspend a Card if Stripe reasonably suspects fraud. Neither Stripe nor the Issuing Bank is responsible for losses, damages or costs you incur arising out of or relating to reversed or declined Card Transactions.
9. Default; Termination.
9.1 Default.
You are in default under these Stripe Issuing Accountholder Terms if (a) you violate Law, or breach these Stripe Issuing Accountholder Terms, the Issuing Bank Terms, or the Card Network Rules; (b) you fail to pay any amounts you owe to Stripe or the applicable Issuing Bank in connection with the Stripe Issuing Program; (c) you initiate a Card Transaction that would exceed or violate a limit established for your use of the Stripe Issuing Program; (d) you are the subject of an Insolvency Event; (e) Stripe or the applicable Issuing Bank determines that you provided inaccurate information in your application, or that you have failed to keep this information current; or (f) Stripe or the applicable Issuing Bank determines that you pose an unacceptable regulatory, reputational or financial risk.
9.2 Stripe’s Right to Suspend or Terminate.
If you are in default under these Stripe Issuing Accountholder Terms, Stripe may (a) suspend or terminate your Stripe Issuing Account or any or all Cards; (b) declare any amounts you owe to Stripe or the applicable Issuing Bank immediately due and payable; (c) refuse to authorize any Card Transactions; (d) reverse any Card Transactions; (e) terminate these Stripe Issuing Accountholder Terms; and (f) take any other action Stripe deems necessary. In addition, Stripe may suspend or terminate your Stripe Issuing Account or any Cards if the applicable Issuing Bank directs Stripe to do so.
9.3 Reactivating after Suspension.
If Stripe suspends your Stripe Issuing Account or a Card, Stripe may require you to pay amounts you owe to Stripe or the Issuing Bank before reactivating your Stripe Issuing Account or that Card.
9.4 Right of Setoff.
Stripe, for itself and on behalf of each Issuing Bank, may set off any amounts you owe to Stripe or the applicable Issuing Bank in connection with your participation in the Stripe Issuing Program against other funds that Stripe or the Issuing Bank holds or processes on your behalf.
9.5 Closing Your Stripe Issuing Account.
You may close your Stripe Issuing Account or any Card by notifying Stripe (or, if applicable, your Platform Provider).
10. Data Protection.
10.1 Data Protection.
You represent as of the Effective Date, and warrant at all times during the Term, that you have and maintain all necessary rights and consents under Law to provide to Stripe and the applicable Issuing Bank, and to allow Stripe and the applicable Issuing Bank to collect, use, retain and disclose, all Personal Data that you provide to Stripe or any Issuing Bank or authorize Stripe and any Issuing Bank to collect, including data that Stripe may collect directly from Issuing Authorized Users. You are solely responsible for disclosing to Issuing Authorized Users that Stripe may receive Personal Data from you. Stripe may delete or disconnect an Issuing Authorized User’s Personal Data from your Stripe Issuing Account when Law or the Card Network Rules require. If Stripe becomes aware of an unauthorized acquisition, disclosure or loss of Personal Data on Stripe’s systems, Stripe will notify you if Law allows.
10.2 Your Use of Personal Data and Stripe Data.
You must only use Personal Data related to your Stripe Issuing Account for your internal business purposes and to fulfill your obligations under this Agreement. You must not use Personal Data or Stripe Data as part of a “consumer report” as that term is defined in the FCRA or in any manner that could subject Stripe to the FCRA or any claim of unfair or illegal decision making.
10.3 Stripe’s Use of Personal Data on behalf of Issuing Bank.
Without limiting its other rights under the Agreement, Stripe may process, use and disclose Personal Data for the purposes identified in the Issuing Bank Terms.
11. Additional Remedies.
11.1 Triggering Events.
Stripe may exercise any one or more of the remedies stated in Section 11.2 of these Stripe Issuing Accountholder Terms if Stripe determines that a User Entity:
(a) has exceeded limits on Available Spend;
(b) has experienced excessive Card Transaction disputes or unauthorized Card Transactions;
(c) is or is likely to become the subject of an Insolvency Proceeding;
(d) is required to indemnify Stripe under this Agreement;
(e) has experienced an “event of default” under this Agreement (or any other Stripe services agreement with a Stripe Entity);
(f) has experienced a suspension or termination of its Stripe Issuing Account;
(g) has breached or is likely to breach, or has caused or is likely to cause Stripe to breach, this Agreement (or any other Stripe services agreement with a Stripe Entity) or the Financial Services Terms applicable to the User Entity’s use of the Services;
(h) has violated or is likely to violate Law or Financial Services Terms;
(i) has caused or is likely to cause Stripe to violate Law or Financial Services Terms;
(j) has experienced or is likely to experience a Change of Control; or
(k) fails to comply with the applicable Issuing Bank Terms related to securing Cards and Personal Data.
11.2 Stripe Remedies.
If an event described in Section 11.1 of these Stripe Issuing Accountholder Terms occurs, then Stripe may do one or more of the following:
(a) establish, fund, and use a Reserve;
(b) suspend or terminate your ability to make Card Transactions;
(c) require you to provide a guarantee (including a personal, parent, or bank guarantee) or letter of credit in a form and substance that satisfies Stripe; and
(d) setoff or recoup all amounts that Stripe reasonably determines a User Entity owes to a Stripe Entity under this Agreement or another agreement, against any amounts that a Stripe Entity, owes to a User Entity, whether the amounts owed are matured, unmatured, liquidated, or unliquidated.
11.3 Reserve.
If Stripe establishes a Reserve, Stripe will notify you of the Reserve terms. Stripe may change the Reserve terms (a) if Stripe believes that there is, or is likely to be, a change in the underlying risk presented by the User Group’s use of Stripe services; or (b) as a Financial Partner or Card Network requires. You have no legal or equitable right or interest in any Reserve, in the funds held in any Reserve, or earnings generated by funds held in any Reserve, and are not entitled to draw funds from any Reserve. If you become subject to an Insolvency Proceeding, funds held in a Reserve will not be part of any estate created in connection with that Insolvency Proceeding. Stripe may fund the Reserve through any or all of:
(i) using funds you provide upon Stripe’s request;
(ii) using funds that a Stripe Entity owes to any User Entity for Card Transactions or other Transactions; or
(iii) debiting the User Bank Accounts or the bank or financial institution accounts of any or all User Entities.
11.4 Credit Support Requirement.
If Stripe requires that you provide a guarantee, as described in Section 11.2(c) of these Stripe Issuing Accountholder Terms, Stripe will inform you of the amount of and the reasons for the requirement. If you are unable to satisfy the requirement when Stripe requires you to do so, Stripe may suspend or terminate your access to the Services.