Mountain Warehouse switches to Stripe to power reliable online payments with 99.99% uptime

Since 1997, Mountain Warehouse has helped its customers enjoy the great outdoors by selling the highest quality clothing and equipment. Over five million outdoor enthusiasts shop at Mountain Warehouse online or in stores around the globe including Europe, US, Canada, and New Zealand. Mountain Warehouse has partnered with Stripe to power online payments since 2018.

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Challenge

As Mountain Warehouse was gearing up for the annual Black Friday holiday sales rush, one of the company’s payments providers had experienced hours of downtime. Mountain Warehouse couldn’t risk the lost sales or added stress which an outage would cause in the run up to this critical season, so the company looked for more reliable options to support its growing ecommerce business.

Solution

Mountain Warehouse was already integrated with Stripe to manage a portion of its online payment transactions, so the company decided to direct all payment transactions to Stripe during its busiest season.

“Black Friday can be a really stressful, high-pressure period for us,” explained Edward Whatmore, chief digital officer. “To have a stable platform with a high rate of uptime is key, so fortunately we were able to switch to Stripe and push all of our traffic through the platform.”

Results

Stripe’s ease-of-use and fast deployment ensured Mountain Warehouse was ready for the annual holiday rush of shoppers and their payments. Stripe also gave Whatmore and his team simple peace of mind so they could focus on keeping the revenue flowing.

“If we hadn't made the switch to Stripe, we would have lost multiple tens-of-thousands of pounds in sales,” Whatmore added. “With Stripe, we don't have to worry about reliability; we can rest easy knowing our platform is going to have 99.99% uptime.”

With Stripe, we don't have to worry about reliability; we can rest easy knowing our platform is going to have 99.99% uptime.

Edward Whatmore, chief digital officer

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