eftpos Terms

Last updated: 2023-03-30

These eftpos terms (“Terms”) are applicable to you if you accept payments using eftpos-only debit cards issued by eftpos Payments Australia Limited (“eftpos”) or eftpos co-branded dual network debit cards (“eftpos Services”). eftpos Services are made available to you by Stripe through EFTEX Pty Ltd. Unless otherwise stated, a capitalised term used and not defined in these Terms has the meaning given to such term in the Stripe Services Agreement ("Agreement"). These Terms form part of the Agreement and remain subject to the terms and conditions of the Agreement. To the extent these Terms conflict with the Agreement, these Terms will prevail, but solely as applicable to the eftpos Services.

1. You must comply with the applicable terms, rules, procedures, and specifications of eftpos, which may be modified by eftpos from time to time, including each of the: (i) eftpos Scheme Rules, (ii) eftpos Technical, Operational, and Security Rules, and (iii) eftpos Brand and Style Guide (the “eftpos Rules”), each of which are currently set out at: https://www.eftposaustralia.com.au/support/industry-resources

2. You must use the eftpos logo and trademarks (in accordance with the eftpos Rules) in making any reference to the eftpos Services, including, without limitation, on any website, place of business, mobile application, or on any other payment interface accessible to your Customers.

3. You must not impose a minimum transaction value in relation to your acceptance of any eftpos Transaction.

4. Customer Notifications: You must notify Customers using eftpos co-branded dual network debit cards that: 

  • (a) In-person Transactions: they have the ability to route their in-person Transaction(s) through a specific network by inserting their card into your on-site card reader device and selecting from the available routing options; and 
  • (b) Online Transactions: their payment may be processed through either debit network, notwithstanding the logo displayed when your Customer enters their payment information. 

5. You must  notify your Customers of the amount or percentage of any surcharge you impose upon any available payment option (including the eftpos Services) in accordance with the Agreement.

6. You acknowledge that certain eftpos Form Factors (as defined in the eftpos Rules) may be issued to minors.

7. Returns Policy: 

  • (a) In your returns policy regarding (i) return of damaged, (ii) faulty goods, or (iii) goods not as described, you must provide that you will resolve claims raised by your Customers for reasons (i) - (iii) within 180 days of: (1) the date of delivery of goods or services, or (2) the eftpos Transaction. 
  • (b) In addition to paragraph 7a) above, if you are a Staged Digital Wallet Operator (as described in the eftpos Rules), you must maintain a refunds and dispute policy in compliance with Australian consumer laws which applies to all purchases at merchants paid for by an eftpos Form Factor loaded into the Stage Digital Wallet you offer, and your policy must at a minimum address consumer rights relating to (i) undelivered goods, (ii) damaged or faulty goods, and (iii) goods not as described.

8. If, following an eftpos Transaction, you make a refund to your Customer for any reason: 

  • (a) you must not make the refund in cash, and refund to the eftpos card or Form Factor from which your Customer made the original payment; and
  • (b) where the purchase of goods or services is made online, you must provide the refund through your online business. 

9. If you enter into an arrangement with your Customer either to enable Merchant Initiated Transactions or Payment Arrangements, you must be able to provide a record of authority from the Customer regarding these arrangements.

10. Your terms and conditions to your Customer must include the following, where applicable:

  • (a) term and termination rights;
  • (b) payment terms, including transaction type, any limits on the individual and cumulative amount, number and frequency of payments, and minimum and maximum contract period, including applicable expiry date(s);
  • (c) delivery and shipping terms, for payments associated with purchase of goods;
  • (d) reversal, full and partial refunds and corrections procedures;
  • (e) rights to amend, cancel, or dispute payments;
  • (f) payment date for Customer;
  • (g) procedures for your Customer to notify you of changes of card or account details; and
  • (h) customer service details 

11. Your personal information may be collected, retained, used and disclosed by eftpos for the purposes of processing an eftpos Transaction (including use of eftpos’ service providers in Australia, United States and any other jurisdictions specified in eftpos’ Privacy Policy published from time to time on eftpos’ website), involvement in and arbitration of disputed transactions and chargebacks, and for reporting and disclosures in accordance with eftpos Rules. 

12. If you provide Installment Payment solutions and services to other merchants, you must meet the criteria set forth in the eftpos Rules, including in particular and without limitation the following:

  • (a) display in Australian dollars: (1) the price for all eftpos Transactions to a Customer at the time of purchase and processing; and (2) the refund amount (if relevant);
  • (b) pay the full Australian dollar amount for any refunded eftpos Transactions or any eftpos Transaction to which a chargeback applies;
  • (c) you must only provide services to merchants who fall within eftpos’ merchant category codes and within limits specified by eftpos from time to time.
  • (d) Ensure that your merchant’s eftpos card not present Transaction include the following information: (1) identify both you and the merchant in the ‘Merchant Name/Location’ field; and (2) a merchant category code value defined in eftpos’ AS2805.16 specifications.

13. Definitions

Cardholder-Initiated Transaction means a Transaction where the cardholder directly provides their payment credential, and contains verification that a cardholder was involved in the Transaction. 

Deferred Payments means a single Transaction which your Customer has granted you permission to perform, but which is processed by you some time after the consent has been granted. For clarity, the amount you eventually charge may be less than (but never more than) the amount to which your Customer has consented.

Fixed Frequency Payments means where your Customer and you entered an arrangement where the frequency of Transactions is fixed, e.g. memberships, subscriptions. The amount of each Transaction may vary, e.g. utility bills.

Installment Payments means one of a series of purchase Transactions, initiated by you, using card details previously provided by your Customer, acting under authority granted to you by that Customer, where the number of such Transactions, the amount of each Transaction, and the frequency of Transactions being initiated have each been agreed between you and your Customer prior to the first such Transaction being initiated.

Merchant Initiated Transaction means an authorisation request that relates to:

  • (a) a previous Cardholder-Initiated Transaction; or
  • (b) a Payment Arrangement, 

but conducted without the cardholder present, and without any cardholder validation performed.

Payment Arrangement means an arrangement entered into between you and your Customer, where your Customer has granted authority for you to process eftpos Transaction(s) to occur under specific terms. Payment Arrangements include but are not limited to Fixed Frequency Payments, Installment Payments, Post Payment Adjustment Payments, Deferred Payments, and Pay as You Go Payments.

Pay As You Go Payments means a Payment Arrangement where your Customer or their behaviour subsequently triggers an eftpos Transaction to occur. This could either be an ad-hoc Transaction, e.g. order ahead apps, or Transaction with variable frequency and fixed amount, e.g. auto-top up 

Post Payment Adjustment Payments means a single Transaction arising when action by your Customer subsequent to a previously authorised payment, has resulted in additional charges owed you, which you have initiated using the card details provided during the original payment.