How to use this guide
As tax season approaches, Stripe created this guide to help you understand how you can work with your connected accounts to collect verified tax information for the upcoming tax season through Stripe Express. The guide answers many commonly asked questions, and includes example communications and FAQs that you can customize for your platform. We designed our communication proposals and FAQs as recommendations, and we encourage you to adjust for the needs of your platform. This guide covers the following topics:
Implementation and timeline provides general implementation guidelines and expectations for the Stripe Express tax forms experience.
Product walkthrough highlights key aspects of Stripe Express so that you and your support team have a better understanding of the user experience.
Communications recommendations provide general templates that you can use to help prepare your users for communications from Stripe during tax season.
Support resources include general FAQs that you can provide to your users during tax season, and describes which support questions Stripe handles, and which you should handle on your platform.