Last updated: October 2, 2026
By accessing or using the websites provided by Stripe Matter, Inc. d/b/a Stripe Press, Works in Progress, or Books in Progress ("Stripe", "we" or "us"), including https://www.stripe.press/, https://worksinprogress.co/ or https://books.worksinprogress.co/ (each a "Site"), you agree to be bound by the terms and conditions in these Terms of Use ("Terms") and all other terms incorporated by reference.
Please read these Terms carefully because they govern your use of our Site, which includes any online store for books, magazines, content and other merchandise ("Products") (collectively, with the Site, the "Services") and other related content accessible on or via our Site. They contain important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you.
1. Services
1.1 Agreement to Terms and Privacy Policy
By using the Services, you agree to be bound by these Terms and the Privacy Policy.
1.2 Modifications
We may update the Terms at any time by posting the revised version on the Site. Continued use of the Services after the "Last updated" date constitutes acceptance of the revised Terms. We may also change or discontinue any part of the Services at any time.
1.3 Use of Services
a) You may use the Services only if you are (1) the older of (i) 18 years of age or (ii) the legal age to form a binding contract with Stripe.
b) You may have to create an account if you want to use certain features of the Services ("Account"), including to make certain purchases. You must provide us with accurate, complete and up-to-date information for your Account and keep your Account information updated. You must ensure that your login details remain confidential. You must notify us immediately of any change in your eligibility to use the Site, breach of security or unauthorized use of your Account. You are solely responsible for all activity that occurs under your Account, including any purchases made, whether or not you know about them or authorized them. We reserve the right to terminate your account at any time and for any reason.
2. Feedback
We welcome feedback, comments, annotations, and suggestions for improvements to the Services and Products, including draft or preview versions of Stripe Press and Works in Progress titles ("Feedback"). Any Feedback you submit to us is non-confidential and we may use it without restriction or compensation to you. By submitting Feedback, you grant Stripe a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish and incorporate your Feedback into any work, including the draft or final version of the work to which it relates, in any form and for any purpose. To the extent permitted by applicable law, you waive, and agree not to assert, any moral rights or similar rights you may have in your Feedback. To the extent those rights cannot be waived, you consent to Stripe's exercise of the rights granted above, including modifying and using your Feedback without attribution. You retain any rights you may have in your Feedback, but submitting Feedback does not give you any ownership or other right in the work to which it relates or any resulting work.
You may not submit Feedback that is unlawful, defamatory, libelous, threatening, abusive, harassing, hateful, discriminatory, obscene, or otherwise harmful; contains personal attacks or derogatory statements directed at any person or group; or infringes or violates another person's intellectual property, privacy, confidentiality, or other rights. Stripe may, but is not obligated to, review, edit, restrict, or remove Feedback at any time.
3. Purchase of Products
3.1 Product, specifications and availability
a) You may purchase Products in our online store accessible on a Site. Stripe must receive payment of the whole of the price for the Products that you order before your order can be accepted. Once payment has been authorized we will confirm your order by sending an email to you at the email address you provide. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
b) We attempt to provide accurate descriptions of Products, however are subject to change at any time without notice. We do not warrant that the descriptions are accurate, complete, reliable, current or error-free.
c) The inclusion of Products on the Site at a particular time does not imply or warrant that these Products will be available at any time. In such an event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule. You agree that your order is an offer to buy, under these Terms, all Products listed in your order and represent that such Products will be used only in a lawful manner.
3.2 Contracting parties
Any contract for purchases made through the Site will be with:
Stripe Matter, Inc
354 Oyster Point Blvd.
South San Francisco, CA, 94080
publications-distribution@stripe.com or wip-print@stripe.com
3.3 Payments
When you purchase a Product through a Site, you expressly authorize us to charge your selected payment method for the transaction amount, including any applicable taxes and delivery fees. You represent that you are legally authorized to use the payment method provided, that your payment details are accurate and complete, and that you have sufficient funds to cover the purchase. Online transactions are subject to validation checks and we are not responsible if your card issuer or issuing bank declines the payment or charges you additional handling or processing fees.
3.4 Subscriptions
a) We may offer you the ability to purchase certain Products as a subscription. These subscriptions are governed by the specific terms and conditions disclosed to you at or prior to the time you purchase the subscription, during checkout or on the Site. By purchasing the subscription you are agreeing to those terms.
b) Certain subscriptions may commence with a free trial or a promotional period, and you will have the right to cancel the subscription prior to the end of the trial or period. If you do not cancel, we will bill you at the end of the free trial or promotional period, and your subsequent cancellation rights will be in accordance with the terms specific to the subscription.
c) You may cancel a subscription in accordance with the subscription terms.
3.5 Prices; Offer Codes; Taxes
a) Prices for the Products may be displayed in US dollars or in local currency, depending on the location from which you access a Site. The price charged for a Product will be the price in effect at the time the order is placed or the renewal of a subscription (if applicable) and will be set out in your order confirmation email.
b) Stripe may occasionally offer promotional or offer codes that are redeemable towards a purchase of Products on the Site ("Offer Codes"), which may be subject to specific eligibility terms, restrictions, and expiration dates. To be valid, codes must be provided directly by Stripe, are non-transferable, cannot be combined with other offers, and cannot be redeemed for cash or any cash equivalent. Offer Codes are valid for a single purchase only, cannot be applied to Taxes, and their value will not be refunded or credited back if the purchased product is returned.
c) Prices for Products may be displayed inclusive or exclusive of applicable taxes depending on the Product and your location; where tax-inclusive pricing applies, this will be indicated at checkout. Where prices are tax-exclusive, any applicable sales, use, excise, value-added, goods and services, or similar taxes (collectively, "Taxes") will be calculated and added to your order total at checkout and will be reflected in your order confirmation or tax invoice. Stripe will charge, and you agree to pay, all Taxes that Stripe is legally obligated or permitted to collect in connection with the sale of Products to you. You must provide us with any information we reasonably need to determine whether we are required to collect Taxes from you under applicable law. If you hold a valid tax exemption certificate or equivalent documentation, please contact us prior to placing your order; if we verify the exemption, we will not collect the applicable Tax.
d) Products may be subject to import duties and Taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Stripe, you may be considered the importer of record and in those instances, you must comply with all laws and regulations of the country in which you are receiving the goods.
3.6 Shipping; Returns
a) Products will be shipped to the address you provide during the checkout process. Applicable shipping rates will be displayed at checkout. Title and risk of loss pass to you upon our transfer of the Products to our shipping partners. Shipping and delivery dates are estimates only and we are not liable for any delays in shipments or delivery.
b) Except as set out in this Section or as required by applicable law, all sales are final. We do not accept returns or offer refunds or exchanges for Products once an order has been placed. If you receive a Product that is damaged in transit or is defective, please contact us within 30 days of receipt with photographic evidence of the damage or defect. We will, at our discretion, send you a replacement at no additional charge. You do not need to return the damaged item.
c) Nothing in these Terms limits or excludes any rights you have under applicable consumer protection law that cannot be excluded by agreement, including any statutory right of withdrawal or cancellation applicable to purchases made at a distance in your country of residence.
d) By purchasing a Product, you authorize Stripe to share information concerning your purchase with our fulfillment and logistics partners, and you authorize those partners to act as your agent for purposes of importing the purchased goods on your behalf, including through the engagement of customs brokers or other subcontractors.
3.7 Sanctions; Not for resale or export
You may not use the Services or purchase any Product in violation of the statutes and regulations administered by the United States Office of Foreign Assets Control. You represent and warrant that you are buying Products from the Site and using the Services for your own personal or household use only, and you will not resell, distribute or export such Products for any commercial purposes, unless you are an authorized wholesale partner of Stripe.
3.8 Transactions by AI Agents
If you authorize an AI agent, automated system, or similar tool to initiate transactions or access content through the Site on your behalf, you remain the contracting party and are bound by these Terms for all such transactions, including any payment obligations incurred. By enabling an AI agent to transact on the Site, you confirm that the agent is acting within the scope of your authorization and that you accept responsibility for its actions as if you had acted directly. Any license to access content acquired through an AI agent is subject to the same terms and conditions as a license acquired directly by you.
3.9 License terms for electronic titles
a) Stripe may make all or selected portions of certain titles available for preview. Stripe grants you a limited, personal, non-exclusive, non-transferable license to access and read the Content for your own personal, non-commercial use. A preview does not provide access to or grant a license for the complete title. This is a license, not a sale, and no ownership of the Work or any copy is transferred to you. If your license is for use within an authorized AI agent session, your license is limited to that session and expires upon its conclusion. Stripe may change, limit, or withdraw a preview at any time.
b) You may not reproduce, download, distribute, publicly display, scrape, or use automated means to extract any Content or any substantial portion of it; circumvent any technical restrictions on access Content; use the Content to train, fine-tune, or otherwise develop any artificial intelligence or machine learning model; or transfer, sublicense, or resell access to the Content, except as permitted by applicable law.
4. Content ownership, responsibility and removal
a) For the purposes of these Terms, Content means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services. Stripe and/or its affiliates, and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. The trademarks, service marks, designs and logos of Stripe and its affiliates (the "Stripe IP") used and displayed in connection with the Services are registered and unregistered trademarks or service marks of Stripe. All rights in Stripe IP not expressly granted to you in these Terms are reserved. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, copy, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.
b) Stripe grants you a limited, revocable, non-exclusive, non-transferable license to access the Services. Except as expressly set forth in Section 3.9 with respect to electronic titles, this license does not include a right to use any of the content and information, including product listings.
5. No warranties
WE PROVIDE THE SERVICES, AND STRIPE IP "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF PERFORMANCE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE.
We make no warranty that the Products or Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.
Nothing in these Terms affects any statutory rights you have as a consumer under the laws of your country that cannot be excluded by agreement.
6. Limitation of liability
NEITHER STRIPE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PRODUCTS, SERVICES OR CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER (A) BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, (B) STRIPE OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE OR (C) THE DAMAGES WERE FORESEEABLE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL STRIPE'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PRODUCTS, SERVICES OR CONTENT EXCEED IN AGGREGATE THE GREATER OF THE AMOUNTS YOU HAVE PAID TO STRIPE DURING THE TWELVE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT THAT GAVE RIGHT TO YOUR CLAIM FOR DAMAGES, AND USD 20.
These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.
Nothing in these Terms affects any statutory rights you have as a consumer under the laws of your country that cannot be excluded by agreement.
7. Disputes
7.1 Binding Arbitration
In the event that there is a dispute, claim or controversy arising out of or relating to statutory or common law claims, the breach, termination, enforcement, interpretation or validity of any provision of these Terms, and the determination of the scope or applicability of your agreement to arbitrate any dispute, claim or controversy originating from these Terms, but specifically excluding any dispute principally related to either party's intellectual property (which such dispute will be resolved in litigation before the United States District Court for the Northern District of California), will be determined by arbitration in San Francisco, California before a single arbitrator. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules. The Expedited Procedures of the American Arbitration Association's Commercial Arbitration Rules will apply for cases in which no disclosed claim or counterclaim exceeds $75,000 (exclusive of interest, attorneys' fees and arbitration fees and costs). Where no party's claim exceeds $25,000 (exclusive of interest, attorneys' fees and arbitration fees and costs), and in other cases in which the parties agree, Section E-6 of the Expedited Procedures of the American Arbitration Association's Commercial Arbitration Rules will apply. The arbitrator will apply the substantive law of the State of California, exclusive of its conflict or choice of law rules. If the American Arbitration Association is no longer in business, or refuses or declines to administer any dispute between the parties brought before it, either party may petition the United States District Court for the Northern District of California to appoint the arbitrator. Nothing in this paragraph will preclude the parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provisions in this paragraph referencing applicable substantive law, the Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern any arbitration conducted pursuant to these Terms.
Either party may commence arbitration by providing to the American Arbitration Association and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested.
7.2 Service of Process
Each party hereby irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in these Terms will affect the right of any party to serve process in any other manner permitted by law.
7.3 Class Waiver
To the fullest extent permitted by law, each of the parties agrees that any dispute arising out of or in connection with these Terms, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim or dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to these Terms or any of the transactions contemplated between the parties.
7.4 Provision of an Award
Subject to the limitations of liability identified in these Terms, the appointed arbitrators may award monetary damages and any other remedies allowed by the laws of the State of California. In making a determination, the arbitrator will not have the authority to modify any term or provision of this Agreement. The arbitrator will deliver a reasoned written decision with respect to the dispute (the "Award") to each party, who will promptly act in accordance with the Award. Any Award (including interim or final remedies) may be confirmed in or enforced by a state or federal court located in San Francisco, California. The decision of the arbitrator will be final and binding on the parties, and will not be subject to appeal or review.
7.5 Fees
Each party will advance one-half of the fees and expenses of the arbitrators, the costs of the attendance of the arbitration reporter at the arbitration hearing, and the costs of the arbitration facility. In any arbitration arising out of or related to these Terms, the arbitrators will award to the prevailing party, if any, the costs and attorneys' fees reasonably incurred by the prevailing party in connection with those aspects of its claims or defenses on which it prevails, and any opposing awards of costs and legal fees awards will be offset.
7.6 Confidentiality
The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except (i) as may be necessary to prepare for or conduct the arbitration hearing on the merits, (ii) in connection with a court application as contemplated above for a preliminary remedy, or confirmation of an Award or its enforcement, (iii) our disclosure of the Award in confidential settlement negotiations, or (iv) as otherwise required by applicable laws. The parties, witnesses, and arbitrator will treat as confidential and will not disclose to any third person (other than witnesses or experts) any documentary or other evidence produced in any arbitration hereunder, except as required by law or except if such evidence was obtained from the public domain or was otherwise obtained independently from the arbitration.
7.7 Conflict of Rules
In the case of a conflict between the provisions of this Section 11 and the rules governing arbitration identified in Section 11.a, the provisions of this Section 11 will prevail. If any provision of these Terms to arbitrate is held invalid or unenforceable, it will be so held to the minimum extent required by law and all the other provisions will remain valid and enforceable.
8. Applicable law
By using the Service, you agree that the laws of the state of California, USA, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Stripe.