WeChat Pay payments

Learn about WeChat Pay, a digital wallet popular with customers from China.

As China’s largest internet company, Tencent offers a number of web and mobile products across social networking, communications, media, games, finance, and more. WeChat, owned by Tencent, is China’s leading mobile app with over 1 billion monthly active users.

WeChat is a leading lifestyle ‘super app’ used for messaging between people, as well as connecting people, services and businesses in China and around the world through a number of e-commerce and social features inside the app. WeChat Pay, the payment wallet inside the WeChat app, has over 800 million users.

Chinese consumers can use WeChat Pay to pay for goods and services inside of businesses’ apps and websites. WeChat Pay users buy most frequently in gaming, e-commerce, travel, online education and food/nutrition.

Customer locations
Chinese consumers, overseas Chinese, and Chinese travelers
Presentment currency
CNY, AUD, CAD, EUR, GBP, HKD, JPY, SGD, USD, DKK, NOK, SEK, CHF (depending on business location)
Payment confirmation
Customer-initiated
Payment method family
Digital wallet
Recurring payments
No
Payout timing
Standard payout timing applies
Connect support
Partial (request an invite to create charges on behalf of other accounts)
Dispute support
No
Refunds / Partial refunds
Yes / yes

Disputed payments

WeChat payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment via the WeChat Pay app. Therefore, there is no dispute process that can result in a chargeback and funds being withdrawn from your Stripe account.

Refunds

Payments made with WeChat Pay can only be submitted for refund within 180 days from the date of the original charge. After 180 days, it is no longer possible to refund the charge. Refunds for WeChat Pay payments are asynchronous. Stripe notifies you of the final refund status using the charge.refund.updated webhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. In the rare instance that a refund fails, the Refund object’s status transitions to failed and Stripe returns the amount to your Stripe balance. You will then need to arrange an alternative way of providing your customer with a refund.