Alipay payments

Alipay is a digital wallet in China that has more than a billion active users worldwide. Alipay users can pay on the web or on a mobile device using login credentials or their Alipay app. Alipay has a low dispute rate and reduces fraud by authenticating payments using the customer’s login credentials.

Disputed payments

Alipay payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment, so no dispute process exists that could create chargebacks and withdraw funds from your Stripe account. If an Alipay user contacts them about a problem with a transaction, they may direct that user to you for a resolution.

Refunds

You can refund Alipay payments up to 90 days after the original payment. Refunds for Alipay payments are asynchronous and take up to 5 minutes to complete. Stripe notifies you of the final refund status using the charge.refund.updated webhook event. When a refund succeeds, the status of the Refund object transitions to succeeded. If a refund fails, the the status of the Refund object transitions to failed and Stripe returns the amount to your Stripe balance. At this point, you’ll need to arrange an alternative way of providing your customer with a refund.

Supported currencies

You can create Alipay payments in the currencies that map to your country. The default local currency for Alipay is cny and customers also see their purchase amount in cny.

If you have a bank account in another currency and would like to create an Alipay payment in that currency, you can contact support. Support for additional currencies is provided on a case-by-case basis.