The Letter to Payers explains why the migration is needed, how it affects Payers, and the Direct Debit Guarantee.
Download the pre-approved Letter to Payers template and send it to your customers at least 2 days before your switch date. You can’t make any edits outside of the highlighted fields. If you want to make edits to the Letter to Payers, a review is required by Stripe’s sponsor bank.
Download Letter to Payers template
You can decide how to communicate the letter to your customers. For example email, mail, and text message are all valid communication options. Not alerting payers to this change can result in failed payments and disputes.
The payer might see two references to the business in the bank portal for 1-3 business days when Stripe imports the business’s existing mandates. This is because one is the mandate with the former provider, and the other is Stripe’s mandate.