The state of subscription and billing management report

We surveyed 1,500 global business leaders to find out how they plan to grow their recurring revenue streams, which offer predictable cash flow amid unstable economic conditions. Our new report outlines the four biggest trends shaping subscriptions and billing management in 2023. You’ll also learn best practices for turning these trends into actionable revenue growth strategies.

The state of subscription and billing management report

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The state of subscription and billing management report

Key trends in 2023

The most successful businesses will build on the latest trends in subscriptions and billing to drive and maximize their recurring revenue. Businesses with recurring revenue streams plan to:
  • Evolve pricing: 40% will optimize and update pricing to maximize revenue
  • Find new ways to reduce churn: 43% expect customer churn to increase, prompting them to invest in revenue recovery tools to recover failed payments and retain existing customers
  • Offer more local payment methods: 71% will add at least one new local payment method to reach more international subscribers and retain domestic subscribers, while lowering transaction costs
  • Sunset their homegrown billing system: 36% will replace their homegrown billing solution with third-party systems to scale more easily, reduce maintenance costs, and better measure their financial health

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