Placing orders

Placing orders

Learn how to place orders for reader hardware and accessories.

Order pre-certified readers compatible with Stripe Terminal from your Dashboard. Purchase readers directly from Stripe so they’re loaded with Stripe’s payment applications and secure encryption keys.

To get started, navigate to the Terminal section in your Dashboard. Click Shop to view available products.

What to buy

First, order a reader and a test card to test your full integration with physical hardware. When your integration is ready, order as many readers as you need.

Not sure which reader you need? See Designing an Integration to choose one for your integration.

You can order up to 200 of each item in a single order. If you’re interested in volume discounts please get in touch.

Tracking, canceling, and returning orders

After placing an order, check its status in the Dashboard:

Status Definition
Pending We’ve received your order and will fulfill it soon. If needed, you can cancel this order in the Dashboard.
Shipped Items are on the way.
Delivered Items have been delivered!
Canceled The order was canceled. Please create a new order if you want these items.

An order’s package tracking information will become available on the order detail page soon after it has been marked as Shipped.

You can cancel orders before they’re shipped by clicking Cancel. Once shipped, you must initiate a return to cancel the order.

To return a device, contact support. Navigate to your order in the Dashboard and click Contact Support to automatically send us your order details. We can accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase.

Please don’t hesitate to get in touch if you run into issues with an order. We’re happy to help.


Stripe works with a distribution partner to fulfill Terminal orders. Orders placed with standard shipping should arrive within six business days. If you need to expedite your order, you can choose from three-day, two-day, and next-day options. Orders placed after 1pm Pacific Time will ship the following business day.

If you’re a Connect platform using Terminal, you can ship readers directly to your connected accounts by specifying the destination address during checkout.

Orders over $200 require a signature upon delivery.

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