Order pre-certified readers compatible with Stripe Terminal from your Dashboard. Purchase readers directly from Stripe so they’re loaded with Stripe’s payment applications and secure encryption keys.
To get started, navigate to the Terminal section in your Dashboard. Click Shop to view available products.
What to buy
First, order a reader and a test card to test your full integration with physical hardware. When your integration is ready, order as many readers as you need. For orders greater than 200, get in touch.
Not sure which reader you need? See Designing an Integration to choose one for your integration.
Tracking, canceling, and returning orders
After placing an order, check its status in the Dashboard:
|Pending||We’ve received your order and will fulfill it soon. If needed, you can cancel this order in the Dashboard.|
|Shipped||Items are on the way or already delivered.|
|Canceled||The order was canceled. Please create a new order if you want these items.|
You can cancel orders before they’re shipped by clicking Cancel. Once shipped, you must initiate a refund to cancel the order.
To return a device, contact support. Navigate to your order in the Dashboard and click Contact Support to automatically send us your order details. We can accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase.
Please don’t hesitate to get in touch if you run into issues with an order. We’re happy to help.
Stripe works with a distribution partner to fulfill Terminal orders. Orders placed with standard shipping should arrive within six business days. If you need to expedite your order, you can choose from three-day, two-day, and next-day options. Orders placed after 2pm Pacific Time will ship the following business day.
If you’re a Connect platform using Terminal, you can ship readers directly to your connected accounts by specifying the destination address during checkout.
Orders over $200 require a signature upon delivery.
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