You can partially or fully refund any successful payment. (You can also cancel a payment when it’s in the appropriate state.) Refunds use your available Stripe balance, which doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account. To view a list of all your refunds, go to the Refunded payments page in the Dashboard.
It’s possible for a refund to be held in a pending state due to a negative balance on your account. In this situation, top up your account balance or enable auto-debits to process the refund. Read more about pending refunds on Stripe Support.
Depending on the payment method used, you might incur fees to refund a charge (for example, a full or partial refund of a bank transfer). Check our pricing page for more information. Additionally, Stripe doesn’t return processing fees from the original transaction if it’s refunded.
We submit refund requests to your customer’s bank or card issuer. Successful refunds appear on the bank statement of your customers in real time, depending on the card network and issuing bank. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.
If all of the following conditions apply, we send an email to your customer notifying them of the refund:
- The original charge was created on a customer in your Stripe account.
- The customer has a stored email address.
- You enabled Email customers for refunds in the Dashboard.
Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit isn’t issued.
Refunds can only be sent back to the original payment method used in a charge. You can’t send a refund to a different destination, such as another card or bank account.
Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (for example, check or bank account deposit). In rare cases, a refund back to a card might fail.
For other payment methods, like ACH and iDEAL, refund handling varies from bank to bank. If a customer has closed their method of payment, the bank might return the refund to us—at which point it’s marked as failed.
Handle failed refunds
A refund can fail if the customer’s bank or card issuer can’t process it. For example, a closed bank account or a problem with the card can cause a refund to fail. When this happens, the bank returns the refunded amount to us and we add it back to your Stripe account balance. This process can take up to 30 days from the post date.
When using the API, a Refund object’s status transitions to
failed and includes these attributes:
failure_balance_transaction: The ID of the balance transaction representing the amount returned to your Stripe balance.
failure_reason: The reason why the refund failed. These reasons include:
Failure reason Description
A customer disputed the charge while the refund is pending. In this case, we recommend accepting or challenging the dispute instead of refunding to avoid duplicate reimbursements to the customer.
Refund declined by our financial partners.
Payment method is canceled by a customer or expired by the partner.
Refund is pending due to insufficient funds and has crossed the pending refund expiry window.
Refund has failed due to loss or theft of the original card.
Refund failed upon the business’s request.
Refund has failed due to an unknown reason.
In the rare instance that a refund fails, we notify you using the
charge.refund.updated webhook event. You’ll then need to arrange an alternative way of providing your customer with a refund.
Cancel a refund
Depending on the type of refund, you might be able to cancel a refund before it reaches the customer. Some card refunds support cancellation for a short period of time. The refund must not have been processed as a charge reversal. Only Dashboard cancellations are currently supported for card refunds.
For some payment methods, Stripe reaches out to the customer to collect banking information before processing the refund. You can cancel these refunds while banking information hasn’t been collected. Both the API and Dashboard cancellations are supported for this type of refund.
Canceled refunds transit to a
canceled status. As cancellations are a type of refund failure, the attributes
failure_balance_transaction are included on the Refund.
Trace a refund
After you initiate a refund, Stripe submits refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. A customer might contact you if they don’t see the refund. A refund might not be visible to the customer for several reasons:
- Refunds issued shortly after the original charge appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit isn’t issued.
- Refunds can fail if the customer’s bank or card issuer has been unable to process it correctly. The bank returns the refunded amount to us and we add it back to your Stripe account balance. This process can take up to 30 days from requesting the refund.
If a customer is asking about a refund, it can be helpful to give them the Acquirer Reference Number (ARN) or System Trace Audit Number (STAN) corresponding to the refund. An ARN or STAN is a reference number assigned to a card transaction as it moves through the payment flow. Your customer can then take this reference to their bank, which can provide more information about when the refund will be available. Having a reference number can also increase your customer’s confidence that the refund has been initiated.
ARNs are available under the following conditions:
- They’re supported for most card networks, and marked as unavailable otherwise.
- It takes 1-3 business days after initiating the refund to receive the ARN from downstream banking partners.
- An ARN isn’t available in the case of a reversal, since the original charge isn’t processed. Use the System Trace Audit Number (STAN) in this case.
Where available, Stripe shows the ARN or STAN in the Dashboard on the payment detail page of the refunded payment.
Cancel a payment
You can cancel a payment using the Dashboard only when it’s status is
uncaptured. To cancel a payment with other statuses, you must use the API.
Refund webhook events
Stripe triggers events every time a refund is created or changed. Some other actions, like reviews closing, also trigger events that are relevant to refunds.
Make sure that your integration is set up to handle webhook events. You should also build internal logic for notifying customers or your team about the state of the refund process. At a minimum, Stripe recommends that you listen for the
The following table describes the most common events related to refunds.
|Sent when funds are reinstated to your account after a dispute is closed, including partially refunded payments.|
|Sent when a charge is updated, on selected payment methods.|
|Sent when a charge is refunded, including partial refunds.|
|Sent when a refund from a customer’s cash balance is created. Stripe only sends this in rare cases. For most use cases, listen for |
|Sent for refunds without a corresponding charge, like a cash balance refund.|
|Sent when a review is closed. See the |
|Sent when the refund attributes are required on a receiver source to process a refund or a mispayment.|