Error codes

Some Errors include an error code—a short string with a brief explanation. These codes play a role in our recommended error handling techniques. See the documentation on payment errors for an example.

Below is a list of possible error codes, along with additional information about how to resolve them. For convenience, every Error object links to this list in its doc_url attribute.

You can also trigger some specific error codes for test purposes.

account_closed

The customer’s bank account has been closed.

account_country_invalid_address

The country of the business address provided does not match the country of the account. Businesses must be located in the same country as the account.

account_error_country_change_requires_additional_steps

Your account has already onboarded as a Connect platform. Changing your country requires additional steps. Please reach out to Stripe support for more information.

account_information_mismatch

Some account information mismatches with one another. For example, some banks might require that the business_profile.name must match the account holder name.

account_invalid

The account ID provided as a value for the Stripe-Account header is invalid. Check that your requests are specifying a valid account ID.

account_number_invalid

The bank account number provided is invalid (e.g., missing digits). Bank account information varies from country to country. We recommend creating validations in your entry forms based on the bank account formats we provide.

acss_debit_session_incomplete

The ACSS debit session is not ready to transition to complete status yet. Please try again the request later.

alipay_upgrade_required

This method for creating Alipay payments is not supported anymore. Please upgrade your integration to use Sources instead.

amount_too_large

The specified amount is greater than the maximum amount allowed. Use a lower amount and try again.

amount_too_small

The specified amount is less than the minimum amount allowed. Use a higher amount and try again.

api_key_expired

The API key provided has expired. Obtain your current API keys from the Dashboard and update your integration to use them.

authentication_required

The payment requires authentication to proceed. If your customer is off session, notify your customer to return to your application and complete the payment. If you provided the error_on_requires_action parameter, then your customer should try another card that does not require authentication.

balance_insufficient

The transfer or payout could not be completed because the associated account does not have a sufficient balance available. Create a new transfer or payout using an amount less than or equal to the account’s available balance.

bank_account_bad_routing_numbers

The bank account is known to not support the currency in question.

bank_account_declined

The bank account provided can not be used to charge, either because it is not verified yet or it is not supported.

bank_account_exists

The bank account provided already exists on the specified Customer object. If the bank account should also be attached to a different customer, include the correct customer ID when making the request again.

bank_account_restricted

The customer’s account cannot be used with the payment method.

bank_account_unusable

The bank account provided cannot be used. A different bank account must be used.

bank_account_unverified

Your Connect platform is attempting to share an unverified bank account with a connected account.

bank_account_verification_failed

The bank account cannot be verified, either because the microdeposit amounts provided do not match the actual amounts, or because verification has failed too many times.

billing_invalid_mandate

The Subscription or Invoice attempted payment on a PaymentMethod without an active mandate. In order to create Subscription or Invoice payments with this PaymentMethod, it must be confirmed on-session with a PaymentIntent or SetupIntent first.

bitcoin_upgrade_required

This method for creating Bitcoin payments is not supported anymore. Please upgrade your integration to use Sources instead.

card_decline_rate_limit_exceeded

This card has been declined too many times. You can try to charge this card again after 24 hours. We suggest reaching out to your customer to make sure they have entered all of their information correctly and that there are no issues with their card.

card_declined

The card has been declined. When a card is declined, the error returned also includes the decline_code attribute with the reason why the card was declined. Refer to our decline codes documentation to learn more.

cardholder_phone_number_required

You must have a phone_number on file for Issuing Cardholders who will be creating EU cards. You cannot create EU cards without a phone_number on file for the cardholder. See the 3D Secure Documenation for more details.

charge_already_captured

The charge you’re attempting to capture has already been captured. Update the request with an uncaptured charge ID.

charge_already_refunded

The charge you’re attempting to refund has already been refunded. Update the request to use the ID of a charge that has not been refunded.

charge_disputed

The charge you’re attempting to refund has been charged back. Check the disputes documentation to learn how to respond to the dispute.

charge_exceeds_source_limit

This charge would cause you to exceed your rolling-window processing limit for this source type. Please retry the charge later, or contact us to request a higher processing limit.

charge_expired_for_capture

The charge cannot be captured as the authorization has expired. Auth and capture charges must be captured within a set number of days (7 by default).

charge_invalid_parameter

One or more provided parameters was not allowed for the given operation on the Charge. Check our API reference or the returned error message to see which values were not correct for that Charge.

charge_not_refundable

Attempt to refund a charge was unsuccessful because the charge is no longer refundable.

clearing_code_unsupported

The clearing code provided is not supported.

country_code_invalid

The country code provided was invalid.

country_unsupported

Your platform attempted to create a custom account in a country that is not yet supported. Make sure that users can only sign up in countries supported by custom accounts.

coupon_expired

The coupon provided for a subscription or order has expired. Either create a new coupon, or use an existing one that is valid.

customer_max_payment_methods

The maximum number of PaymentMethods for this Customer has been reached. Either detach some PaymentMethods from this Customer or proceed with a different Customer.

customer_max_subscriptions

The maximum number of subscriptions for a customer has been reached. Contact us if you are receiving this error.

debit_not_authorized

The customer has notified their bank that this payment was unauthorized.

email_invalid

The email address is invalid (e.g., not properly formatted). Check that the email address is properly formatted and only includes allowed characters.

expired_card

The card has expired. Check the expiration date or use a different card.

idempotency_key_in_use

The idempotency key provided is currently being used in another request. This occurs if your integration is making duplicate requests simultaneously.

incorrect_address

The card’s address is incorrect. Check the card’s address or use a different card.

incorrect_cvc

The card’s security code is incorrect. Check the card’s security code or use a different card.

incorrect_number

The card number is incorrect. Check the card’s number or use a different card.

incorrect_zip

The card’s postal code is incorrect. Check the card’s postal code or use a different card.

instant_payouts_config_disabled

This connected account is not eligible for Instant Payouts. Ask the platform to enable Instant Payouts.

instant_payouts_currency_disabled

This connected account is not eligible for Instant Payouts in this currency. Ask the platform to enable Instant Payouts in this currency.

instant_payouts_limit_exceeded

You have reached your daily processing limits for Instant Payouts.

instant_payouts_unsupported

This card is not eligible for Instant Payouts. Try a debit card from a supported bank.

insufficient_funds

The customer’s account has insufficient funds to cover this payment.

intent_invalid_state

Intent is not in the state that is required to perform the operation.

intent_verification_method_missing

Intent does not have verification method specified in its PaymentMethodOptions object.

invalid_card_type

The card provided as an external account is not supported for payouts. Provide a non-prepaid debit card instead.

invalid_characters

This value provided to the field contains characters that are unsupported by the field.

invalid_charge_amount

The specified amount is invalid. The charge amount must be a positive integer in the smallest currency unit, and not exceed the minimum or maximum amount.

invalid_cvc

The card’s security code is invalid. Check the card’s security code or use a different card.

invalid_expiry_month

The card’s expiration month is incorrect. Check the expiration date or use a different card.

invalid_expiry_year

The card’s expiration year is incorrect. Check the expiration date or use a different card.

invalid_number

The card number is invalid. Check the card details or use a different card.

invalid_source_usage

The source cannot be used because it is not in the correct state (e.g., a charge request is trying to use a source with a pending, failed, or consumed source). Check the status of the source you are attempting to use.

invoice_no_customer_line_items

An invoice cannot be generated for the specified customer as there are no pending invoice items. Check that the correct customer is being specified or create any necessary invoice items first.

invoice_no_payment_method_types

An invoice cannot be finalized because there are no payment method types available to process the payment. Your invoice template settings or the invoice’s payment_settings might be restricting which payment methods are available, or you might need to activate more payment methods in the Dashboard.

invoice_no_subscription_line_items

An invoice cannot be generated for the specified subscription as there are no pending invoice items. Check that the correct subscription is being specified or create any necessary invoice items first.

invoice_not_editable

The specified invoice can no longer be edited. Instead, consider creating additional invoice items that will be applied to the next invoice. You can either manually generate the next invoice or wait for it to be automatically generated at the end of the billing cycle.

invoice_on_behalf_of_not_editable

You cannot update the on_behalf_of property of an invoice after the invoice has been assigned a number.

invoice_payment_intent_requires_action

This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. See this page for more details.

invoice_upcoming_none

There is no upcoming invoice on the specified customer to preview. Only customers with active subscriptions or pending invoice items have invoices that can be previewed.

livemode_mismatch

Test and live mode API keys, requests, and objects are only available within the mode they are in.

lock_timeout

This object cannot be accessed right now because another API request or Stripe process is currently accessing it. If you see this error intermittently, retry the request. If you see this error frequently and are making multiple concurrent requests to a single object, make your requests serially or at a lower rate. See the rate limit documentation for more details.

missing

Both a customer and source ID have been provided, but the source has not been saved to the customer. To create a charge for a customer with a specified source, you must first save the card details.

no_account

The bank account could not be located.

not_allowed_on_standard_account

Transfers and payouts on behalf of a Standard connected account are not allowed.

out_of_inventory

One or more line item(s) are out of stock. If more stock is available, update the inventory’s orderable quantity and try again.

ownership_declaration_not_allowed

Company ownership declaration is allowed only during account updates and accounts created via account tokens.

parameter_invalid_empty

One or more required values were not provided. Make sure requests include all required parameters.

parameter_invalid_integer

One or more of the parameters requires an integer, but the values provided were a different type. Make sure that only supported values are provided for each attribute. Refer to our API documentation to look up the type of data each attribute supports.

parameter_invalid_string_blank

One or more values provided only included whitespace. Check the values in your request and update any that contain only whitespace.

parameter_invalid_string_empty

One or more required string values is empty. Make sure that string values contain at least one character.

parameter_missing

One or more required values are missing. Check our API documentation to see which values are required to create or modify the specified resource.

parameter_unknown

The request contains one or more unexpected parameters. Remove these and try again.

parameters_exclusive

Two or more mutually exclusive parameters were provided. Check our API documentation or the returned error message to see which values are permitted when creating or modifying the specified resource.

payment_intent_action_required

The provided payment method requires customer actions to complete, but error_on_requires_action was set. If you’d like to add this payment method to your integration, we recommend that you first upgrade your integration to handle actions.

payment_intent_authentication_failure

The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this PaymentIntent again.

payment_intent_incompatible_payment_method

The PaymentIntent expected a payment method with different properties than what was provided.

payment_intent_invalid_parameter

One or more provided parameters was not allowed for the given operation on the PaymentIntent. Check our API reference or the returned error message to see which values were not correct for that PaymentIntent.

payment_intent_konbini_rejected_confirmation_number

The confirmation_number provided in payment_method_options[konbini] was rejected by the processing partner at time of PaymentIntent confirmation.

payment_intent_mandate_invalid

The provided mandate is invalid and can not be used for the payment intent.

payment_intent_payment_attempt_expired

The latest payment attempt for the PaymentIntent has expired. Check the last_payment_error property on the PaymentIntent for more details, and provide a new payment method to attempt to fulfill this PaymentIntent again.

payment_intent_payment_attempt_failed

The latest payment attempt for the PaymentIntent has failed. Check the last_payment_error property on the PaymentIntent for more details, and provide a new payment method to attempt to fulfill this PaymentIntent again.

payment_intent_unexpected_state

The PaymentIntent’s state was incompatible with the operation you were trying to perform.

payment_method_bank_account_already_verified

This bank account has already been verified.

payment_method_bank_account_blocked

This bank account has failed verification in the past and can not be used. Contact us if you wish to attempt to use these bank account credentials.

payment_method_billing_details_address_missing

The PaymentMethod’s billing details is missing address details. Please update the missing fields and try again.

payment_method_configuration_failures

Attempt to create or modify Payment Method Configuration was unsuccessful.

payment_method_currency_mismatch

The currency specified does not match the currency for the attached payment method. A payment can only be created for the same currency as the corresponding payment method.

payment_method_customer_decline

The customer did not approve the payment. Please provide a new payment method to attempt to fulfill this intent again.

payment_method_invalid_parameter

Invalid parameter was provided in the payment method object. Check our API documentation or the returned error message for more context.

payment_method_invalid_parameter_testmode

The parameter provided for payment method is not allowed to be used in testmode. Check our API documentation or the returned error message for more context.

payment_method_microdeposit_failed

Microdeposits were failed to be deposited into the customer’s bank account. Please check the account, institution and transit numbers as well as the currency type.

payment_method_microdeposit_verification_amounts_invalid

You must provide exactly two microdeposit amounts.

payment_method_microdeposit_verification_amounts_mismatch

The amounts provided do not match the amounts that were sent to the bank account.

payment_method_microdeposit_verification_attempts_exceeded

You have exceeded the number of allowed verification attempts.

payment_method_microdeposit_verification_descriptor_code_mismatch

The verification code provided does not match the one sent to the bank account.

payment_method_microdeposit_verification_timeout

Payment method should be verified with microdeposits within the required period.

payment_method_provider_decline

The payment or setup attempt was declined by the issuer or customer. Check the last_payment_error or last_setup_error property on the PaymentIntent or SetupIntent respectively for more details, and provide a new payment method to attempt to fulfill this intent again.

payment_method_provider_timeout

The payment method failed due to a timeout. Check the last_payment_error or last_setup_error property on the PaymentIntent or SetupIntent respectively for more details, and provide a new payment method to attempt to fulfill this intent again.

payment_method_unactivated

The operation cannot be performed as the payment method used has not been activated. Activate the payment method in the Dashboard, then try again.

payment_method_unexpected_state

The provided payment method’s state was incompatible with the operation you were trying to perform. Confirm that the payment method is in an allowed state for the given operation before attempting to perform it.

payment_method_unsupported_type

The API only supports payment methods of certain types.

payout_reconciliation_not_ready

Reconciliation for this payout is still in progress.

payouts_not_allowed

Payouts have been disabled on the connected account. Check the connected account’s status to see if any additional information needs to be provided, or if payouts have been disabled for another reason.

platform_account_required

Only Stripe Connect platforms can work with other accounts. If you need to setup a Stripe Connect platform, you can do so in the dashboard.

platform_api_key_expired

The API key provided by your Connect platform has expired. This occurs if your platform has either generated a new key or the connected account has been disconnected from the platform. Obtain your current API keys from the Dashboard and update your integration, or reach out to the user and reconnect the account.

postal_code_invalid

The postal code provided was incorrect.

processing_error

An error occurred while processing the card. Try again later or with a different payment method.

product_inactive

The product this SKU belongs to is no longer available for purchase.

progressive_onboarding_limit_exceeded

Progressive onboarding limit has been reached for the platform.

rate_limit

Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.

refer_to_customer

The customer has stopped the payment with their bank. Contact them for details and to arrange payment.

refund_disputed_payment

You cannot refund a disputed payment.

resource_already_exists

A resource with a user-specified ID (e.g., plan or coupon) already exists. Use a different, unique value for id and try again.

resource_missing

The ID provided is not valid. Either the resource does not exist, or an ID for a different resource has been provided.

return_intent_already_processed

You cannot confirm this refund as it is already processed.

routing_number_invalid

The bank routing number provided is invalid.

secret_key_required

The API key provided is a publishable key, but a secret key is required. Obtain your current API keys from the Dashboard and update your integration to use them.

sepa_unsupported_account

Your account does not support SEPA payments.

setup_attempt_failed

The latest setup attempt for the SetupIntent has failed. Check the last_setup_error property on the SetupIntent for more details, and provide a new payment method to attempt to set it up again.

setup_intent_authentication_failure

The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again.

setup_intent_invalid_parameter

One or more provided parameters was not allowed for the given operation on the SetupIntent. Check our API reference or the returned error message to see which values were not correct for that SetupIntent.

setup_intent_setup_attempt_expired

The latest setup attempt for the SetupIntent has expired. Check the last_setup_error property on the SetupIntent for more details, and provide a new payment method to attempt to complete this SetupIntent again.

setup_intent_unexpected_state

The SetupIntent’s state was incompatible with the operation you were trying to perform.

shipping_calculation_failed

Shipping calculation failed as the information provided was either incorrect or could not be verified.

sku_inactive

The SKU is inactive and no longer available for purchase. Use a different SKU, or make the current SKU active again.

state_unsupported

Occurs when providing the legal_entity information for a U.S. custom account, if the provided state is not supported. (This is mostly associated states and territories.)

status_transition_invalid

The requested status transition is not valid.

tax_id_invalid

The tax ID number provided is invalid (e.g., missing digits). Tax ID information varies from country to country, but must be at least nine digits.

taxes_calculation_failed

Tax calculation for the order failed.

terminal_location_country_unsupported

Terminal is currently only available in some countries. Locations in your country cannot be created in livemode.

testmode_charges_only

Your account has not been activated and can only make test charges. Activate your account in the Dashboard to begin processing live charges.

tls_version_unsupported

Your integration is using an older version of TLS that is unsupported. You must be using TLS 1.2 or above.

token_already_used

The token provided has already been used. You must create a new token before you can retry this request.

token_in_use

The token provided is currently being used in another request. This occurs if your integration is making duplicate requests simultaneously.

transfer_source_balance_parameters_mismatch

When creating a Transfer, the payments parameter in source_balance should not be passed in when balance type is set to issuing.

transfers_not_allowed

The requested transfer cannot be created. Contact us if you are receiving this error.

url_invalid

The URL provided is invalid.