Error codes

    Learn more about common error codes and how to resolve them.

    Stripe uses HTTP response status codes to indicate the success or failure of your API requests. If your request fails, Stripe returns an error using the appropriate status code.

    In general, there are three status code ranges you can expect:

    • 2xx success status codes confirm that your request worked as expected
    • 4xx error status codes indicate an error because of the information provided (e.g., a required parameter was omitted)
    • 5xx error status codes are rare and indicate an error with Stripe’s servers

    Some 4xx errors that could be handled programmatically (e.g., a card is declined) include an error code—a short string with a brief explanation—as a value for code. Below is a list of possible error codes that can be returned, along with additional information about how to resolve them. For your convenience, these types of errors also include the doc_url attribute with a direct link to the specific error code it corresponds to.

    account_already_exists

    The email address provided for the creation of a deferred account already has an account associated with it. Use the OAuth flow to connect the existing account to your platform.

    account_country_invalid_address

    The country of the business address provided does not match the country of the account. Businesses must be located in the same country as the account.

    account_invalid

    The account ID provided as a value for the Stripe-Account header is invalid. Check that your requests are specifying a valid account ID.

    account_number_invalid

    The bank account number provided is invalid (e.g., missing digits). Bank account information varies from country to country. We recommend creating validations in your entry forms based on the bank account formats we provide.

    alipay_upgrade_required

    This method for creating Alipay payments is not supported anymore. Please upgrade your integration to use Sources instead.

    amount_too_large

    The specified amount is greater than the maximum amount allowed. Use a lower amount and try again.

    amount_too_small

    The specified amount is less than the minimum amount allowed. Use a higher amount and try again.

    api_key_expired

    The API key provided has expired. Obtain your current API keys from the Dashboard and update your integration to use them.

    authentication_required

    The payment requires authentication to proceed. If your customer is off session, notify your customer to return to your application and complete the payment. If you provided the error_on_requires_action parameter, then your customer should try another card that does not require authentication.

    balance_insufficient

    The transfer or payout could not be completed because the associated account does not have a sufficient balance available. Create a new transfer or payout using an amount less than or equal to the account’s available balance.

    bank_account_declined

    The bank account provided can not be used to charge, either because it is not verified yet or it is not supported.

    bank_account_exists

    The bank account provided already exists on the specified Customer object. If the bank account should also be attached to a different customer, include the correct customer ID when making the request again.

    bank_account_unusable

    The bank account provided cannot be used for payouts. A different bank account must be used.

    bank_account_unverified

    Your Connect platform is attempting to share an unverified bank account with a connected account.

    bank_account_verification_failed

    The bank account cannot be verified, either because the microdeposit amounts provided do not match the actual amounts, or because verification has failed too many times.

    bitcoin_upgrade_required

    This method for creating Bitcoin payments is not supported anymore. Please upgrade your integration to use Sources instead.

    card_decline_rate_limit_exceeded

    This card has been declined too many times. You can try to charge this card again after 24 hours. We suggest reaching out to your customer to make sure they have entered all of their information correctly and that there are no issues with their card.

    card_declined

    The card has been declined. When a card is declined, the error returned also includes the decline_code attribute with the reason why the card was declined. Refer to our decline codes documentation to learn more.

    charge_already_captured

    The charge you’re attempting to capture has already been captured. Update the request with an uncaptured charge ID.

    charge_already_refunded

    The charge you’re attempting to refund has already been refunded. Update the request to use the ID of a charge that has not been refunded.

    charge_disputed

    The charge you’re attempting to refund has been charged back. Check the disputes documentation to learn how to respond to the dispute.

    charge_exceeds_source_limit

    This charge would cause you to exceed your rolling-window processing limit for this source type. Please retry the charge later, or contact us to request a higher processing limit.

    charge_expired_for_capture

    The charge cannot be captured as the authorization has expired. Auth and capture charges must be captured within seven days.

    charge_invalid_parameter

    One or more provided parameters was not allowed for the given operation on the Charge. Check our API reference or the returned error message to see which values were not correct for that Charge.

    country_unsupported

    Your platform attempted to create a custom account in a country that is not yet supported. Make sure that users can only sign up in countries supported by custom accounts.

    coupon_expired

    The coupon provided for a subscription or order has expired. Either create a new coupon, or use an existing one that is valid.

    customer_max_payment_methods

    The maximum number of PaymentMethods for this Customer has been reached. Either detach some PaymentMethods from this Customer or proceed with a different Customer.

    customer_max_subscriptions

    The maximum number of subscriptions for a customer has been reached. Contact us if you are receiving this error.

    email_invalid

    The email address is invalid (e.g., not properly formatted). Check that the email address is properly formatted and only includes allowed characters.

    expired_card

    The card has expired. Check the expiration date or use a different card.

    idempotency_key_in_use

    The idempotency key provided is currently being used in another request. This occurs if your integration is making duplicate requests simultaneously.

    incorrect_address

    The card’s address is incorrect. Check the card’s address or use a different card.

    incorrect_cvc

    The card’s security code is incorrect. Check the card’s security code or use a different card.

    incorrect_number

    The card number is incorrect. Check the card’s number or use a different card.

    incorrect_zip

    The card’s ZIP code is incorrect. Check the card’s ZIP code or use a different card.

    instant_payouts_unsupported

    This card is not eligible for Instant Payouts. Try a debit card from a supported bank.

    invalid_card_type

    The card provided as an external account is not supported for payouts. Provide a non-prepaid debit card instead.

    invalid_characters

    This value provided to the field contains characters that are unsupported by the field.

    invalid_charge_amount

    The specified amount is invalid. The charge amount must be a positive integer in the smallest currency unit, and not exceed the minimum or maximum amount.

    invalid_cvc

    The card’s security code is invalid. Check the card’s security code or use a different card.

    invalid_expiry_month

    The card’s expiration month is incorrect. Check the expiration date or use a different card.

    invalid_expiry_year

    The card’s expiration year is incorrect. Check the expiration date or use a different card.

    invalid_number

    The card number is invalid. Check the card details or use a different card.

    invalid_source_usage

    The source cannot be used because it is not in the correct state (e.g., a charge request is trying to use a source with a pending, failed, or consumed source). Check the status of the source you are attempting to use.

    invoice_no_customer_line_items

    An invoice cannot be generated for the specified customer as there are no pending invoice items. Check that the correct customer is being specified or create any necessary invoice items first.

    invoice_no_subscription_line_items

    An invoice cannot be generated for the specified subscription as there are no pending invoice items. Check that the correct subscription is being specified or create any necessary invoice items first.

    invoice_not_editable

    The specified invoice can no longer be edited. Instead, consider creating additional invoice items that will be applied to the next invoice. You can either manually generate the next invoice or wait for it to be automatically generated at the end of the billing cycle.

    invoice_payment_intent_requires_action

    This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. See this page for more details.

    invoice_upcoming_none

    There is no upcoming invoice on the specified customer to preview. Only customers with active subscriptions or pending invoice items have invoices that can be previewed.

    livemode_mismatch

    Test and live mode API keys, requests, and objects are only available within the mode they are in.

    lock_timeout

    This object cannot be accessed right now because another API request or Stripe process is currently accessing it. If you see this error intermittently, retry the request. If you see this error frequently and are making multiple concurrent requests to a single object, make your requests serially or at a lower rate.

    missing

    Both a customer and source ID have been provided, but the source has not been saved to the customer. To create a charge for a customer with a specified source, you must first save the card details.

    not_allowed_on_standard_account

    Transfers and payouts on behalf of a Standard connected account are not allowed.

    order_creation_failed

    The order could not be created. Check the order details and then try again.

    order_required_settings

    The order could not be processed as it is missing required information. Check the information provided and try again.

    order_status_invalid

    The order cannot be updated because the status provided is either invalid or does not follow the order lifecycle (e.g., an order cannot transition from created to fulfilled without first transitioning to paid).

    order_upstream_timeout

    The request timed out. Try again later.

    out_of_inventory

    The SKU is out of stock. If more stock is available, update the SKU’s inventory quantity and try again.

    parameter_invalid_empty

    One or more required values were not provided. Make sure requests include all required parameters.

    parameter_invalid_integer

    One or more of the parameters requires an integer, but the values provided were a different type. Make sure that only supported values are provided for each attribute. Refer to our API documentation to look up the type of data each attribute supports.

    parameter_invalid_string_blank

    One or more values provided only included whitespace. Check the values in your request and update any that contain only whitespace.

    parameter_invalid_string_empty

    One or more required string values is empty. Make sure that string values contain at least one character.

    parameter_missing

    One or more required values are missing. Check our API documentation to see which values are required to create or modify the specified resource.

    parameter_unknown

    The request contains one or more unexpected parameters. Remove these and try again.

    parameters_exclusive

    Two or more mutually exclusive parameters were provided. Check our API documentation or the returned error message to see which values are permitted when creating or modifying the specified resource.

    payment_intent_action_required

    The provided payment method requires customer actions to complete, but error_on_requires_action was set. If you’d like to add this payment method to your integration, we recommend that you first upgrade your integration to handle actions.

    payment_intent_authentication_failure

    The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this PaymentIntent again.

    payment_intent_incompatible_payment_method

    The PaymentIntent expected a payment method with different properties than what was provided.

    payment_intent_invalid_parameter

    One or more provided parameters was not allowed for the given operation on the PaymentIntent. Check our API reference or the returned error message to see which values were not correct for that PaymentIntent.

    payment_intent_payment_attempt_failed

    The latest payment attempt for the PaymentIntent has failed. Check the last_payment_error property on the PaymentIntent for more details, and provide a new payment method to attempt to fulfill this PaymentIntent again.

    payment_intent_unexpected_state

    The PaymentIntent’s state was incompatible with the operation you were trying to perform.

    payment_method_invalid_parameter

    Invalid parameter was provided in the payment method object. Check our API documentation or the returned error message for more context.

    payment_method_unactivated

    The charge cannot be created as the payment method used has not been activated. Activate the payment method in the Dashboard, then try again.

    payment_method_unexpected_state

    The provided payment method’s state was incompatible with the operation you were trying to perform. Confirm that the payment method is in an allowed state for the given operation before attempting to perform it.

    payouts_not_allowed

    Payouts have been disabled on the connected account. Check the connected account’s status to see if any additional information needs to be provided, or if payouts have been disabled for another reason.

    platform_api_key_expired

    The API key provided by your Connect platform has expired. This occurs if your platform has either generated a new key or the connected account has been disconnected from the platform. Obtain your current API keys from the Dashboard and update your integration, or reach out to the user and reconnect the account.

    postal_code_invalid

    The ZIP code provided was incorrect.

    processing_error

    An error occurred while processing the card. Try again later or with a different payment method.

    product_inactive

    The product this SKU belongs to is no longer available for purchase.

    rate_limit

    Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.

    resource_already_exists

    A resource with a user-specified ID (e.g., plan or coupon) already exists. Use a different, unique value for id and try again.

    resource_missing

    The ID provided is not valid. Either the resource does not exist, or an ID for a different resource has been provided.

    routing_number_invalid

    The bank routing number provided is invalid.

    secret_key_required

    The API key provided is a publishable key, but a secret key is required. Obtain your current API keys from the Dashboard and update your integration to use them.

    sepa_unsupported_account

    Your account does not support SEPA payments.

    setup_attempt_failed

    The latest setup attempt for the SetupIntent has failed. Check the last_setup_error property on the SetupIntent for more details, and provide a new payment method to attempt to set it up again.

    setup_intent_authentication_failure

    The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again.

    setup_intent_invalid_parameter

    One or more provided parameters was not allowed for the given operation on the SetupIntent. Check our API reference or the returned error message to see which values were not correct for that SetupIntent.

    setup_intent_unexpected_state

    The SetupIntent’s state was incompatible with the operation you were trying to perform.

    shipping_calculation_failed

    Shipping calculation failed as the information provided was either incorrect or could not be verified.

    sku_inactive

    The SKU is inactive and no longer available for purchase. Use a different SKU, or make the current SKU active again.

    state_unsupported

    Occurs when providing the legal_entity information for a U.S. custom account, if the provided state is not supported. (This is mostly associated states and territories.)

    tax_id_invalid

    The tax ID number provided is invalid (e.g., missing digits). Tax ID information varies from country to country, but must be at least nine digits.

    taxes_calculation_failed

    Tax calculation for the order failed.

    testmode_charges_only

    Your account has not been activated and can only make test charges. Activate your account in the Dashboard to begin processing live charges.

    tls_version_unsupported

    Your integration is using an older version of TLS that is unsupported. You must be using TLS 1.2 or above.

    token_already_used

    The token provided has already been used. You must create a new token before you can retry this request.

    token_in_use

    The token provided is currently being used in another request. This occurs if your integration is making duplicate requests simultaneously.

    transfers_not_allowed

    The requested transfer cannot be created. Contact us if you are receiving this error.

    upstream_order_creation_failed

    The order could not be created. Check the order details and then try again.

    url_invalid

    The URL provided is invalid.

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