When you get a dispute, the corresponding category or reason appears in your Dashboard and as the value for the
reason attribute of the dispute object.
Each dispute category specifies different response requirements and recommendations to make it effective in addressing the root claim from the cardholder, so your first step is to review our response guidelines for the category of your dispute so you can collect the best set of evidence to counter the dispute claim.
Inquiries appear as disputed payments in the Dashboard, but they actually represent a pre-dispute stage that’s typically issued when an account owner doesn’t recognize a transaction on their account. Respond in this stage to resolve any questions and prevent a formal dispute escalation, which saves you time, fees, and your rating with the card networks. For more information, see Inquiries.
If an inquiry escalates to a chargeback, you must submit another response for the dispute.
Visa CE 3.0 Eligibility
For fraudulent disputes with the Visa 10.4 (Card absent fraud) code, Stripe automatically evaluates your transaction history to determine eligibility with Visa Compelling Evidence 3.0. If your dispute is eligible, we notify you in the Dashboard and in the dispute email. In these cases, we encourage submitting evidence because this eligibility typically translates to a significantly higher likelihood of overturning the dispute in your favor.
For fraudulent disputes that might be covered by the liability shift rule, Stripe automatically provides most of the evidence, such as the Electronic Commerce Indicator (ECI) from 3D Secure.