When an account owner files a dispute against a payment, their bank alerts Stripe and Stripe notifies you using:
- Email notification
- Stripe Dashboard
- An API
charge.dispute.createdevent (if your integration is set up to receive webhooks)
- Push notification (if you’ve subscribed)
Each of the dispute notification channels provides a link to the dispute’s details page in your Dashboard, where you can learn more about the reason for the dispute and take appropriate action.
When you receive a dispute notification, take action to resolve it before the deadline. Failing to respond to a dispute results in irretrievable refund to the account holder and a dispute fee charged to your account.