Platforms with Custom accounts are required to provide Stripe with necessary information about their users for Know Your Customer (KYC) purposes. As a Connect platform with Custom accounts, it’s your responsibility to collect the required information from your users and provide it to Stripe. We’ll then perform verification, asking for more information when needed.

The rest of this page goes through how platforms:

• Know when identity or business verification is needed
• Provide the necessary information to Stripe

You should also read the Identity Verification for Custom Accounts guide to learn about the verification flow options, how the API fields translate to both companies and individuals, and how to localize information requests.

Verification process

Before charges and payouts can be enabled for a connected account, Stripe needs certain information that varies based on:

• The country the connected account is in.
• The capabilities the connected account needs.
• Whether the business entity is a company or an individual.

Platforms need to choose the proper onboarding flow for their business and users to meet the KYC requirements. Broadly speaking, this means providing all the requisite information upfront or incrementally. Either way, you’ll need to be set up to watch for and respond to requests from Stripe.

1. Establish a platform webhook URL in your webhook settings to watch for activity, especially events of the account.updated type. When using the Persons API, you should also watch for person.updated events.
2. Immediately after creating an account, check the Account object’s requirements[currently_due] attribute for any additional requirements. If additional information is required, obtain it from the user and update the connected account.
3. Continue watching for account.updated event notifications to see if the requirements hash changes, and reaching out to your user for additional information as needed.

Note that when you provide additional information, you do not need to resubmit any previously verified details (e.g., if the dob has already been verified, it does not need to be provided again in subsequent updates).

Once an individual is verified, you cannot change that individual’s information. For verified companies, you’ll need to contact support to make changes (e.g., the name or EIN on file).

Determining if identity or business verification is needed

When you receive an account.updated webhook notification or fetch an account via the API, you receive an Account object. The Account object’s charges_enabled and payouts_enabled indicate whether the account can create charges and accept payouts.

The Account object has a requirements hash, representing the requirements needed to verify the account. The requirements hash has the following arrays:

• eventually_due: Information in this array isn’t needed immediately, but it will be when certain thresholds are hit. All required information starts in this array.
• currently_due: Information in this array needs to be collected by the current_deadline and is a subset of eventually_due.
• past_due: Information in this array means the account is disabled because the required information wasn’t collected. past_due is a subset of currently_due.

The example below shows what the requirements hash might look like for an account that has some information that’s currently_due, and some information that’s eventually_due.

{
  "requirements": {
      "disabled_reason": null,
      "current_deadline": 1529085600,
      "past_due": [],
      "currently_due": [
          "external_account",
          "individual.dob.day",
          "individual.dob.month",
          "individual.dob.year",
          "individual.first_name",
          "individual.last_name",
          "tos_acceptance.date",
          "tos_acceptance.ip"
      ],
      "eventually_due": [
          "external_account",
          "individual.address.city",
          "individual.address.line1",
          "individual.address.postal_code",
          "individual.address.state",
          "individual.dob.day",
          "individual.dob.month",
          "individual.dob.year",
          "individual.first_name",
          "individual.last_name",
          "individual.ssn_last_4",
          "tos_acceptance.date",
          "tos_acceptance.ip"
      ],
  },
  ...
}

If requirements[currently_due] is not an empty array, requirements[current_deadline] might be set. This is a Unix timestamp identifying when the information is needed. Usually, if Stripe does not receive the information by the current_deadline, payouts on the account are disabled. However, there can be other consequences for rarer situations. For example, if payouts are already disabled and our inquiries are not being responded to within a reasonable period of time, Stripe might also disable the ability to process charges.

Separately, the requirements[disabled_reason] property might also be set. This is a string describing the reason why this account is unable to make payouts or charges. The reason can fall into several categories.

Validation and verification errors

The Account object includes an errors array that explains why the validation or verification requirements haven’t been met, which are needed to enable your account and capabilities. The errors array has the following attributes:

• requirement: Specifies which information from the currently_due array is needed.
• code: Indicates the type of error that occurred. See the API reference for all possible error codes.
• reason: Explains why the error occurred and how to resolve the error.

Below is an example that shows what the errors array might look like for an account with requirements that are currently_due, the reason why the submitted information cannot be used to enable the account, and how to resolve the error. If verification or validation is unsuccessful, requirements can reappear in currently_due with error information that might be delivered asynchronously to you through webhooks.

{
  "requirements": {
      "current_deadline": 1234567800,
      "currently_due": [
          "company.name",
          "company.address.line1",
          "{{PERSON_ID}}.verification.document",
      ],
      "errors": [
          {
            "requirement": "company.address.line1",
            "code": "invalid_street_address",
            "reason": "The provided street address cannot be found. Please verify the street name and number are correct in `10 Downing Street`",
          },
          {
            "requirement": "{{PERSON_ID}}.verification.document",
            "code": "verification_document_failed_greyscale",
            "reason": "Greyscale documents cannot be read. Please upload a color copy of the document.",
          }
      ]
  }

Person information

During the verification process, information about the persons associated with an account needs to be collected. If you onboard:

• Only companies, use the Persons API to collect this information.
• Only individuals, you can use the Persons API or the individual hash on the Account object.
• A combination of individuals and companies, use the Persons API to collect this information. This way you collect information in the same manner regardless of business type.

You can use a verification subhash to help manage identity verification on both the Person object and the individual hash (you should also watch for person.updated events so you know when there are changes).

{
  "verification": {
      "details": null,
      "details_code": null,
      "document": null,
      "additional_document": null,
      "status": "unverified"
  },
  ...
}

The Account object has a verification subhash as well:

{
  "verification": {
    "document": null
  }
}

You can look up the definition for each verification attribute on the Person object or the Account object, but there are two attributes worth noting now: status and details.

status indicates the current verification state for the person and has three possible values.

• pending: Stripe is currently trying to verify this entity.
• unverified: Stripe is not able to verify this entity right now, either because verification has failed or because we don’t have enough information to attempt verification.
• verified: Stripe has successfully verified this entity.

Note that an unverified status is not necessarily an urgent issue, but it does mean that Stripe might request more information soon.

The details attribute provides an explanation for the current status. This explanation can be shared with the user so they can understand why their account is in the current state.

Acceptable ID types by country

Below is a listing of documents that Stripe can accept as proof of identity for each country where Stripe supports the creation of Connect accounts.

Acceptable ID documents vary by country, however, a passport scan is always acceptable and is preferred. There are some forms of identification that require scans of both the front and back of the ID. For these, use the document_back parameter to provide the back of the document. Unless explicitly noted, only a scan of the front of the ID is required.

Handling document verification problems

Many complications with the verification process involve the uploaded document itself. To help you recognize and handle the most common problems, the table below lists the details_codes (on the verification subhash) and the likely resolutions for each error.

Below is a list of errors related to document upload:

Below is a list of errors related to identity verification:

Below is a list of errors related to business verification:

Handling identity verification

There are two ways to respond to an identity verification change. The first is to perform an update account call, correcting or adding information.

Secondarily, we might ask you to upload a document. Depending on how much of the user’s information Stripe has been able to verify, we might require three different types of document uploads. You can determine what documents to upload based on the fields listed in requirements[currently_due]:

• person.verification.document: Requires a color scan or photo of an acceptable form of ID.
• person.verification.additional_document: Requires a color scan or photo of a document verifying the user’s address, such as a utility bill.
• company.verification.document: Requires a proof of entity document establishing the business’ entity ID number, such as the company’s articles of incorporation.

Uploading a document is a two-step process:

1. Upload the file to Stripe
2. Attach the file to the account

Uploading a file

To upload a file, POST it as part of a multipart/form-data request to https://files.stripe.com/v1/files.

The uploaded file must meet these requirements:

• Color image (8,000 pixels by 8,000 pixels or smaller)
• 10 MB or less
• For identity documents, can be JPG or PNG format
• For address or legal entity documents, can be JPG, PNG, or PDF format

Pass the file in the file parameter and set the purpose parameter to identity_document:

curl https://files.stripe.com/v1/files \
  -u {{PLATFORM_SECRET_KEY}}: \
  -H "Stripe-Account: {{CONNECTED_STRIPE_ACCOUNT_ID}}" \
  -F purpose=identity_document \
  -F file="@/path/to/a/file"

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

Stripe::File.create({
  purpose: 'identity_document',
  file: File.new('/path/to/a/file.jpg'),
}, {
  stripe_account: '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
})

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

with open("/path/to/a/file.jpg", "rb") as fp:
  stripe.File.create(
    purpose='identity_document',
    file=fp,
    stripe_account='{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  )

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
\Stripe\Stripe::setApiKey('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

\Stripe\File::create([
  'purpose' => 'identity_document',
  'file' => fopen('/path/to/a/file.jpg', 'r'),
], [
  'stripe_account' => '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
]);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.apiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

FileCreateParams params =
  FileCreateParams.builder()
    .setPurpose(FileCreateParams.Purpose.IDENTITY_DOCUMENT)
    .setFile(new java.io.File("/path/to/a/file.jpg"))
    .build();

RequestOptions requestOptions =
  RequestOptions.builder()
    .setStripeAccount("{{CONNECTED_STRIPE_ACCOUNT_ID}}")
    .build();

File file = File.create(params);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
const stripe = require('stripe')('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

const fs = require('fs');
const file = await stripe.files.create({
  purpose: 'identity_document',
  file: {
    data: fs.readFileSync('/path/to/a/file.jpg'),
    name: 'file_name.jpg',
    type: 'application/octet-stream',
  },
}, {
  stripe_account: '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
});

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.Key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

fp, _ := os.Open("/path/to/a/success.png")
params := &stripe.FileParams{
  FileReader: fp,
  Filename: stripe.String("success.png"),
  Purpose: stripe.String(string(stripe.FileUploadPurposeIdentityDocument)),
}
params.SetStripeAccount("{{CONNECTED_STRIPE_ACCOUNT_ID}}")
f, _ := file.New(params)

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
StripeConfiguration.ApiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

var filename = "/path/to/a/success.png";
using (FileStream stream = System.IO.File.Open(filename, FileMode.Open))
{
  var options = new FileCreateOptions
  {
    File = stream,
    Purpose = FilePurpose.IdentityDocument,
  };
  var service = new FileService();
  var upload = service.Create(options);
}

This request uploads the file and returns a token:

{
  "id": "file_5dtoJkOhAxrMWb",
  "created": 1403047735,
  "size": 4908
}

You may then use the token’s id value to attach the file to a connected account for identity verification.

Attaching the file

After the file has been uploaded and a representative token has been returned, provide the file ID using the appropriate field in your update account call.

Below is an example for an ID document:

curl https://api.stripe.com/v1/accounts/{{CONNECTED_STRIPE_ACCOUNT_ID}}/persons/{{PERSON_ID}} \
  -u sk_test_4eC39HqLyjWDarjtT1zdp7dc: \
  -d "verification[document][front]"=file_5dtoJkOhAxrMWb

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

Stripe::Account.update_person(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  '{{PERSON_ID}}',
  {
    verification: {
      document: {
        front: 'file_5dtoJkOhAxrMWb',
      },
    },
  }
)

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

stripe.Account.modify_person(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  '{{PERSON_ID}}',
  verification={
    'document': {
      'front': 'file_5dtoJkOhAxrMWb',
    },
  },
)

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
\Stripe\Stripe::setApiKey('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

\Stripe\Account::updatePerson(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  '{{PERSON_ID}}',
  [
    'verification' => [
      'document' => [
        'front' => 'file_5dtoJkOhAxrMWb',
      ],
    ],
  ]
);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.apiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

Account account = Account.retrieve("{{CONNECTED_STRIPE_ACCOUNT_ID}}");
Person person = account.persons().retrieve("{{PERSON_ID}}");

PersonUpdateParams params =
  PersonUpdateParams.builder()
    .setVerification(
      PersonUpdateParams.Verification.builder()
        .setDocument(
          PersonUpdateParams.Verification.Document.builder()
            .setFront("file_5dtoJkOhAxrMWb")
            .build())
        .build())
    .build();

person.update(params);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
const stripe = require('stripe')('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

const person = await stripe.accounts.updatePerson(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  '{{PERSON_ID}}',
  {
    verification: {
      document: {
        front: 'file_5dtoJkOhAxrMWb',
      },
    },
  }
);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.Key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

params := &stripe.PersonParams{
  Account: stripe.String("{{CONNECTED_STRIPE_ACCOUNT_ID}}"),
  Verification: &stripe.PersonVerificationParams{
    Document: &stripe.PersonVerificationDocumentParams{
      Front: stripe.String("file_5dtoJkOhAxrMWb"),
    },
  },
}
p, _ := person.Update("{{PERSON_ID}}", params)

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
StripeConfiguration.ApiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

var options = new PersonUpdateOptions
{
  Verification = new PersonVerificationOptions
  {
    Document = new PersonVerificationDocumentOptions
    {
      Front = "file_5dtoJkOhAxrMWb",
    },
  },
};
var service = new PersonService();
var person = service.Update("{{CONNECTED_STRIPE_ACCOUNT_ID}}", "{{PERSON_ID}}", options);

Below is an example for a company document:

curl https://api.stripe.com/v1/accounts/{{CONNECTED_STRIPE_ACCOUNT_ID}} \
-u sk_test_4eC39HqLyjWDarjtT1zdp7dc: \
-d "company[verification][document][front]"=file_5dtoJkOhAxrMWb

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

Stripe::Account.update(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  {
    company: {
      verification: {
        document: {
          front: 'file_5dtoJkOhAxrMWb',
        },
      },
    },
  }
)

# Set your secret key. Remember to switch to your live secret key in production!
# See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.api_key = 'sk_test_4eC39HqLyjWDarjtT1zdp7dc'

stripe.Account.modify(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  company={
    'verification': {
      'document': {
        'front': 'file_5dtoJkOhAxrMWb',
      },
    },
  },
)

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
\Stripe\Stripe::setApiKey('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

\Stripe\Account::update(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  [
    'company' => [
      'verification' => [
        'document' => [
          'front' => 'file_5dtoJkOhAxrMWb',
        ],
      ],
    ],
  ]
);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.apiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

Account account = Account.retrieve("{{CONNECTED_STRIPE_ACCOUNT_ID}}");

AccountUpdateParams params =
  AccountUpdateParams.builder()
    .setCompany(
      AccountUpdateParams.Company.builder()
        .setVerification(
          AccountUpdateParams.Company.Verification.builder()
            .setDocument(
              AccountUpdateParams.Company.Verification.Document.builder()
                .setFront("file_5dtoJkOhAxrMWb")
                .build())
            .build())
        .build())
    .build();

account.update(params);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
const stripe = require('stripe')('sk_test_4eC39HqLyjWDarjtT1zdp7dc');

const account = await stripe.accounts.update(
  '{{CONNECTED_STRIPE_ACCOUNT_ID}}',
  {
    company: {
      verification: {
        document: {
          front: 'file_5dtoJkOhAxrMWb',
        },
      },
    },
  }
);

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.Key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

params := &stripe.AccountParams{
  Company: &stripe.AccountCompanyParams{
    Verification: &stripe.AccountCompanyVerificationParams{
      Document: &stripe.AccountCompanyVerificationDocumentParams{
        Front: stripe.String("file_5dtoJkOhAxrMWb"),
      },
    },
  },
}
a, _ := account.Update("{{CONNECTED_STRIPE_ACCOUNT_ID}}", params)

// Set your secret key. Remember to switch to your live secret key in production!
// See your keys here: https://dashboard.stripe.com/account/apikeys
StripeConfiguration.ApiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

var options = new AccountUpdateOptions
{
  Company = new AccountCompanyOptions
  {
    Verification = new AccountCompanyVerificationOptions
    {
      Document = new AccountCompanyVerificationDocumentOptions
      {
        Front = "file_5dtoJkOhAxrMWb",
      },
    },
  },
};
var service = new AccountService();
var account = service.Update("{{CONNECTED_STRIPE_ACCOUNT_ID}}", options);

This update changes verification[status] to pending. If an additional person needs to be verified, use the Persons API to update them.

Confirming ID verification

If the color scan or photo of the ID passes Stripe’s checks, the document requirement is removed from requirements[currently_due]. If you have satisfied all verification requirements for the person or company, the verification[status] field is updated to verified. You also receive an account.updated webhook notification when the verification process is complete.

Verification can take Stripe from a few minutes, to a couple business days to complete, depending on how readable the provided image is.

If the verification attempt fails, the status is unverified and the details field contains a message stating the cause. The message is safe to present to your user, such as “The image supplied was not readable”. In addition, the response contains a details_code value, such as scan_not_readable. Upon failure, requirements[currently_due] indicates that a new ID upload is required. If the deadline for verification is near, requirements[current_deadline] may also be populated with a date. Again, an account.updated webhook notification is sent as well.

Further reading

Now that you know how to perform identity verification through the API, you may want to read:

• Updating Accounts
• File Upload Guide
• Identity Verification for Custom Accounts
• Account Tokens
• Testing Custom Account Identity Verification
• Required Verification Information