Finally, inform your connected accounts about how SCA can affect them and when your platform will be SCA-ready, regardless of whether they need to make any changes.
In particular, provide them with the following information, tailored for your business:
Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. Since SCA took effect September 14, 2019, online payments require additional customer authentication. Transactions that don’t adhere to the new guidelines may be declined by your customers’ banks. This regulation applies to transactions where both the business and the cardholder’s bank are located in the European Economic Area (EEA).
If you’d like, you can also send along the SCA video and guide.
How your platform should support SCA
If you’re not migrating to an SCA-ready solution, reach out to any of your connected accounts with significant business from European customers so they can move to a new solution before experiencing declines due to SCA.
Any actions your connected accounts need to take
If no action is required on their end, let your connected accounts know. Similarly, if action is required, provide them with instructions on the necessary changes.
How SCA can affect their business
SCA changes the checkout flow for card payments. Payments that require authentication ask for 3D Secure (often known by its brand names, “Verified by Visa” or “Mastercard SecureCode”), which typically adds an extra step in which the cardholder must provide additional information, such as a one-time passcode or biometric ID.