Email Receipts

Send payment or refund receipts automatically.

Stripe can automatically send email receipts to your customers whenever they make a successful payment, or when a payment is refunded. This is done by providing an email address when making a charge request, or using the email address of a Customer object, if one has been set. You can also manually send (or resend) receipts in the Dashboard.

Each receipt contains a link to view it in a browser, and a unique receipt number that can be useful when looking up charge information.

Automatically send receipts using the API

When making a charge request for a one-time payment, include your customer’s email address as a value for the receipt_email parameter. Receipts are only sent when a successful payment has been made—no receipt is sent if the request fails or is declined.

curl https://api.stripe.com/v1/charges \
   -u sk_test_4eC39HqLyjWDarjtT1zdp7dc: \
   -d amount=999 \
   -d currency=usd \
   -d source=tok_visa \
   -d receipt_email="jenny.rosen@example.com"

# Set your secret key: remember to change this to your live secret key in production
# See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.api_key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

charge = Stripe::Charge.create({
    amount: 999,
    currency: 'usd',
    source: 'tok_visa',
    receipt_email: 'jenny.rosen@example.com',
})

# Set your secret key: remember to change this to your live secret key in production
# See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.api_key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

charge = stripe.Charge.create(
  amount=999,
  currency='usd',
  source='tok_visa',
  receipt_email='jenny.rosen@example.com',
)

// Set your secret key: remember to change this to your live secret key in production
// See your keys here: https://dashboard.stripe.com/account/apikeys
\Stripe\Stripe::setApiKey("sk_test_4eC39HqLyjWDarjtT1zdp7dc");

$charge = \Stripe\Charge::create([
    'amount' => 999,
    'currency' => 'usd',
    'source' => 'tok_visa',
    'receipt_email' => 'jenny.rosen@example.com',
]);

// Set your secret key: remember to change this to your live secret key in production
// See your keys here: https://dashboard.stripe.com/account/apikeys
Stripe.apiKey = "sk_test_4eC39HqLyjWDarjtT1zdp7dc";

Map<String, Object> params = new HashMap<>();
params.put("amount", 999);
params.put("currency", "usd");
params.put("source", "tok_visa");
params.put("receipt_email", "jenny.rosen@example.com");
Charge charge = Charge.create(params);

// Set your secret key: remember to change this to your live secret key in production
// See your keys here: https://dashboard.stripe.com/account/apikeys
var stripe = require("stripe")("sk_test_4eC39HqLyjWDarjtT1zdp7dc");

const charge = stripe.charges.create({
  amount: 999,
  currency: 'usd',
  source: 'tok_visa',
  receipt_email: 'jenny.rosen@example.com',
});

// Set your secret key: remember to change this to your live secret key in production
// See your keys here: https://dashboard.stripe.com/account/apikeys
stripe.Key = "sk_test_4eC39HqLyjWDarjtT1zdp7dc"

params := &stripe.ChargeParams{
    Amount: stripe.Int64(999),
    Currency: stripe.String(string(stripe.CurrencyUSD)),
    ReceiptEmail: stripe.String("jenny.rosen@example.com"),
}
params.SetSource("tok_visa")
ch, _ := charge.New(params)

// Set your secret key: remember to change this to your live secret key in production
// See your keys here: https://dashboard.stripe.com/account/apikeys
StripeConfiguration.SetApiKey("sk_test_4eC39HqLyjWDarjtT1zdp7dc");

var chargeOptions = new ChargeCreateOptions {
    Amount = 999,
    Currency = "usd",
    SourceId = "tok_visa",
    ReceiptEmail = "jenny.rosen@example.com",
};
var service = new ChargeService();
Charge charge = service.Create(chargeOptions);

The value of the description parameter provided in the charge request is displayed in the receipt, along with the amount, and your public business information. Receipts for one-time payments include only this information—additional line items cannot be added.

Stripe can send receipts for recurring payments (e.g., subscriptions) that are automatically created with Customer objects. Ensure that the customer’s email parameter is set, and the option email customers for successful payments is enabled in your account settings.

Stripe can also email your customers when subscriptions charges fail. Ensure that the option Also email the customer if a payment fails is enabled in your subscriptions settings.

When making charge requests using customers, Stripe uses the customer’s email parameter value by default. If there is no email address associated with the Customer object, or you wish to override the email address to send a receipt to, include receipt_email when making a charge request with a customer.

Receipts for subscription payments are itemized and include any additional line items from the invoice that triggered the payment.

Manually send receipts from the Dashboard

You can view and send receipts using the email history section of a payment in the Dashboard. You can specify a different email address to resend an email receipt to, or a comma-separated list of addresses if a receipt needs to be sent to multiple recipients. Receipts can be sent a maximum of 10 times per payment, and a complete history of all receipts sent is displayed within the payment’s page.

Refund receipts

When a payment is refunded, a receipt is automatically sent to the same email address that was provided in the original charge. You can also use the Dashboard to manually send a copy of the refund receipt.

Similar to how payment receipts work for Customer objects, receipts for refunds of customer-owned payments are only sent if the option Email customers for refunds is enabled in your account settings.

Failed payment alerts

When a subscriptions charge fails, an email can be sent to your customers prompting them to update their payment information. These are sent to the email address associated with the Customer object. To enable, use the option Also email the customer if a payment fails in your subscriptions settings.

Make sure to fill in the link for customers to update their payment information to give customers an effective call to action. You can also preview these emails in the same section.

Customizing receipts

You can upload a custom logo and select which language to use for receipts in your email settings. Receipts also include any public information that you have specified in your business settings, such as your phone number or website address.

Stripe uses your logo’s colors to automatically set the optimal header color for your receipts, though you can override this by providing a hexadecimal (hex) number. The largest file size permitted for a custom logo image is 512KB. For best results, we recommend that your logo is a square image larger than 128 x 128 pixels. JPG, PNG, and GIF file types are supported.

You can preview your changes in real-time within the Dashboard. To see how a receipt looks when it is sent, click Send test email… to send yourself a test receipt.

Receipts for Stripe Connect

If you make use of receipts on the platform account, Stripe automatically sends receipts for any destination charges, since these are processed by your platform.

For platforms using Standard accounts, passing receipt_email when making a charge request results in a receipt being sent on behalf of the account. If your platform and connected accounts are using customers (e.g., a platform for subscription services), it is up to each connected account to manage their own customer email settings.