Sofort is a single use, delayed notification payment method that requires customers to authenticate their payment. Customers pay with Sofort by redirecting from your website to their bank’s portal to authenticate the payment. It typically takes 2 to 14 days to receive notification of success or failure.
The risk of fraud or unrecognized payments is low because the customer must authenticate the payment with their bank. As a result, you won’t have disputes that turn into chargebacks, with funds withdrawn from your Stripe account.
If a payment attempt hasn’t been confirmed within the cutoff time, the PaymentIntent object’s status automatically transitions from
requires_payment_method. Additionally, if the funds are received after the cutoff date, the customer is automatically refunded.
On average, you can expect approximately 0.2% of Sofort payment attempts to fail. This may vary based on your industry or customer base. Depending on your average payment amount, the type of products or service you provide, and the risk associated with your business, you may prefer to fulfill orders only after receiving the
Sofort only accepts refund requests within 180 days from the date of the original payment. After 180 days, it’s no longer possible to refund the payment.
You can submit a refund against pending charges that haven’t been confirmed yet. If you create a full or partial refund when a PaymentIntent’s status is
processing, the refund occurs only after the PaymentIntent’s status is
succeeded. If the PaymentIntent’s status is
requires_payment_method after a payment attempt fails, full and partial refunds are marked as canceled as the money never left the customer’s bank account.