Preventing disputes and fraud

Learn how to best protect against disputes and fraudulent payments.

The technological advancements related to online shopping, including digital wallets, NFC and QR Codes, and third-party apps that collect payments for you, have opened up countless new opportunities for fraudsters to obtain your customers’ payment credentials. When they do, it often results in a disputed payment—the fraudster gets the product, the account owner gets refunded, and you, the business owner, are out the product and the money, and also get charged a fee. At Stripe, we know it’s frustrating, so we’re trying to help you deal with fraud the only way you can–by preventing it.

In this section, Stripe provides strategic guidance, risk detection tools, and implementation suggestions to make sure you’re armed with the best defense against fraud. Depending on the service you provide, the goods you sell, or how your business operates, certain methods might be more effective than others.

Understand fraud

Learn about the different types of fraud and the best strategies to prevent each type.

Radar fraud prevention

Use Stripe’s powerful machine learning fraud detection tool to evaluate fraud risks before you accept payment. Create custom rules that allow you to fine tune when blocks are triggered and create exceptions that make sense for your business.

Maximize your integration

Follow our best practices to make sure your integration collects important information to limit your exposure to disputes and fraud.

Recognize red flags

Familiarize yourself with the most common red flags so you can implement safeguards against them.

Communicate effectively

Learn strategies for making sure your customers have access to and acknowledge of your policies and terms of service.