Disputes and fraud
Learn what disputes are, how the process works, and how to prevent them from happening.
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee (for users in the United States), is then deducted from your account balance.
To help our users submit the best possible response, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images you feel are appropriate.
Managing and preventing disputes
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How disputes work
Learn the terminology and lifecycle of disputes.
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Responding to disputes
Respond to disputes using best practices.
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Dispute withdrawals
Provide the appropriate evidence when disputes are withdrawn.
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Measuring disputes
See how excessive disputes could impact your business.
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Preventing disputes
Learn how to best protect against disputes and fraudulent payments.
If you need help with a dispute, contact support.