Sign in
An image of the Stripe logo
Create account
Sign in
Home
Payments
Business operations
Financial services
Developer tools
No-code
All products
Home
Payments
Business operations
Home
Payments
Business operations
Financial services
Developer tools
Support
Overview
Fraud detection
    Overview
    Risk evaluation
    Risk settings
    Reviews
    Lists
    Rules
    Radar Session
    Testing
    Integration
    Disputes and fraud
      How disputes work
      Responding to disputes
      Dispute withdrawals
      Fraud prevention
      Measuring disputes
      Disputes on Connect
      Monitoring programs
      High risk merchant lists
    Analytics
Stripe data
Financial reports
Payment authentication reports
Revenue recognition
Startup incorporation
Climate
Identity
Tax
Financial Connections
Account
Dashboard
Radar
·
HomeBusiness operationsFraud detection

Disputes and fraud

Learn what disputes are, how the process works, and how to prevent them from happening.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.

To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.

To help our users submit the best possible response for each dispute, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images that are appropriate to the dispute reason and your counter argument.

Managing and preventing disputes

How disputes work

Learn the terminology and lifecycle of disputes.

Responding to disputes

Respond to disputes using best practices.

Dispute withdrawals

Provide the appropriate evidence when disputes are withdrawn.

Measuring disputes

See how excessive disputes could impact your business.

Preventing disputes

Learn how to best protect against disputes and fraudulent payments.

If you need help with a dispute, contact support.

Additional resources

Disputes on Connect platforms

Learn about the dispute responsibilities on Connect platforms.

Monitoring programs

Learn about the monitoring programs that card networks operate.

High risk merchant lists

Learn about Mastercard’s Alert to Control High-Risk Merchants list.

Questions? Contact us.
Watch our developer tutorials.
Check out our product changelog.
Powered by Markdoc
You can unsubscribe at any time. Read our privacy policy.
On this page
Managing and preventing disputes
Additional resources
Stripe Shell
Test mode
Welcome to the Stripe Shell! Stripe Shell is a browser-based shell with the Stripe CLI pre-installed. Login to your Stripe account and press Control + Backtick on your keyboard to start managing your Stripe resources in test mode. - View supported Stripe commands: - Find webhook events: - Listen for webhook events: - Call Stripe APIs: stripe [api resource] [operation] (e.g. )
The Stripe Shell is best experienced on desktop.
$