A dispute (also known as a chargeback, inquiry, or retrieval) occurs when a cardholder questions your payment with their card issuer. An inquiry or retrieval is solely a request for more information about the charge, which may escalate to a chargeback. To process a chargeback, the issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee (for users in the United States), is then deducted from your account balance.
To help our users submit the best possible response, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images you feel are appropriate.
Managing and preventing disputes
How disputes work
Learn the terminology and lifecycle of disputes.
Responding to disputes
Respond to disputes using best practices.
Provide the appropriate evidence when disputes are withdrawn.
See how excessive disputes could impact your business.
Learn how to best protect against disputes and fraudulent payments.
If you need help with a dispute, contact support.