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Disputes and fraud

Disputes and fraud

Learn what disputes are, how the process works, and how to prevent them from happening.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee (for users in the United States), is then deducted from your account balance.

To help our users submit the best possible response, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images you feel are appropriate.

If you need help with a dispute, contact support.

Questions? Contact us.
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