Disputes and fraud

Learn what disputes are, how the process works, and how to prevent them from happening.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.

To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.

To help our users submit the best possible response for each dispute, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images that are appropriate to the dispute reason and your counter argument.

Managing and preventing disputes

How disputes work

Learn the terminology and lifecycle of disputes.

Responding to disputes

Respond to disputes using best practices.

Dispute withdrawals

Provide the appropriate evidence when disputes are withdrawn.

Measuring disputes

See how excessive disputes could impact your business.

Preventing disputes

Learn how to best protect against disputes and fraudulent payments.

If you need help with a dispute, contact support.

Additional resources

Disputes on Connect platforms

Learn about the dispute responsibilities on Connect platforms.

Monitoring programs

Learn about the monitoring programs that card networks operate.

High risk merchant lists

Learn about Mastercard’s Alert to Control High-Risk Merchants list.

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