1099 Tax Support product walkthrough
The images in this section describe an example of the product flow connected accounts could encounter. We provide these images to help give you and your support team an idea of the overall user experience. Feel free to reach out to Stripe support with any questions about this flow.
The Stripe Express Dashboard
Enabling e-delivery for tax year 2023 gives your Custom or Express connected accounts access to Stripe Express Tax Forms page, a prebuilt web and mobile dashboard for managing their tax information and receiving 1099s electronically.
As you configure your tax form settings, you can also choose to have Stripe send pre-filing confirmation emails to collect tax information and paperless delivery consent directly from your connected accounts. We’ll email your eligible connected accounts starting the week of November 1st.
The Stripe Express Dashboard where payees can grant e-delivery consent, download their 1099 tax forms, and update their tax information.
Connected accounts can also use the Express Dashboard to view their available balance, see upcoming payouts, and track their earnings in real time.
Note
If you don’t want to give your Custom connected accounts access to the Stripe Express Dashboard or if you don’t want Stripe to email your connected accounts, select postal delivery and disable electronic delivery in your tax form settings.
Your connected account receives an email from Stripe
Your connected account receives an email from Stripe asking them to confirm their tax information and update their delivery preferences. The subject line reads ‘Get your [Platform_Name] 2023 tax forms faster by enabling e-delivery.’ The following image displays the content of the email.
Stripe Express Tax form email from Stripe
Connected Accounts are prompted to claim their account on Stripe Express
Applies to Custom connected accounts only. After your user clicks the Get Started button in Stripe’s email to connected accounts, they are taken to this screen. If they are already logged in to their Stripe Express account, they proceed to the next screen. This step is only needed if they don’t have a Stripe Express account already.
The Stripe Express page to create an account
Connected account owners with existing accounts are presented with phone number verification
Express and Custom connected accounts who are logged in to their Stripe Express accounts, already have a Stripe Express account, or who have proceeded from the login screen, are asked for a code sent to the phone number they have on file for their account, or the one they just entered.
The Stripe Express account phone number verification dialog.
After passing phone number verification, connected accounts are asked to verify their identity
Applies to Custom connected accounts only. After phone number verification is complete, Stripe provides the connected account with prompts to verify their identity. These are details that should be associated with their connected account. This step is only required for Custom accounts that haven’t already onboarded to Stripe Express. If, after a few attempts, a connected account is unable to enter details that match their account, they’re prompted to check with you as the platform to confirm their details. The error message reads ‘One of the fields didn’t match the information we received from [Platform_Name]. You can try again, or check that your information with [Platform_Name] is up to date.’
The Stripe Express account Verify your identity dialog.
After verifying their identity, connected accounts are taken to the Tax forms page of Stripe Express
After the connected account’s details are verified, they’re taken to the Tax forms page in Stripe Express where they can confirm their tax information they have on file for their account and agree to paperless delivery of their 1099 tax form.
The Tax forms page of the Express Dashboard.
They’re prompted to confirm tax information but can choose to skip temporarily if they want to leave their information as is. Your accounts could get blocked if you’ve applied 1099 capabilities and the connected account updates their value to a name and TIN combination that doesn’t match against IRS records. If the connected account is verified and then changes their name or TIN, they’re asked to re-sign a new Stripe Terms Of Service Agreement. Similarly, if Stripe is unable to complete KYC requirements on them based on the information they provided, their account payouts are blocked until they log back in to Stripe Express and correct their information.
The dialog displayed to users to confirm their information.
Connected account owners agree to paperless delivery
After the tax information is confirmed, Stripe prompts the connected account to agree to paperless delivery.
The dialog to consent to paperless delivery of tax forms.
If you’ve enabled optional postal delivery, after agreeing to paperless delivery consent, your connected accounts can choose to request a paper copy in addition to the e-delivery of the tax form.
Your connected account receives an email from Stripe
After filing 1099 tax forms in your Stripe dashboard, your connected account receives an email from Stripe to view their tax form electronically. The subject line reads ‘Your [Platform_Name] 1099 tax form is ready.’ The following image displays the content of the email.
Connected account owners can download their tax forms
After a connected account agrees to the e-delivery terms, they can download their form when your platform makes it available.
The dashboard where payees can download their 1099 tax forms.
Most connected account owners are prompted to enter the last four digits of the TIN on their 1099 tax form before being able to download a copy of the form. Downloads aren’t available for 24 hours after an update has been made to any personal identity information including name, address, business type, or TIN.
Caution
Connected accounts that do not agree to paperless delivery are unable to download their 1099 tax forms and resolve the call to action in their dashboard. Turn on paper delivery in your Stripe Tax form settings to make sure that recipients who don’t consent to e-delivery still receive paper forms.