Pause payments and payouts on connected accounts
Platforms can pause payments or payouts on accounts where they’re liable for negative balances, including Express and Custom accounts, through the Connected Account details Dashboard page. Unlike rejecting an account, you can pause payments or payouts regardless of the connected account’s balance. You can unpause payments or payouts at any time through the same page.
Note
You can only pause payments in live mode. The Connected Account details page for a test mode account doesn’t include the payments pause function.
After performing an action on a connected account, you can view the change in the account’s status, which is reflected in the Accounts API. In the API response for the connected account, the charges_enabled
or payouts_enabled
fields return false
depending on the action taken, and the requirements
hash has a disabled_reason
of platform_paused
.
{ "id":
, ... "charges_enabled": false, "payouts_enabled": false, "requirements": { "disabled_reason": "platform_paused" } }"{{CONNECTED_ACCOUNT_ID}}"
Filter connected accounts by risk action
By visiting the Connected Account list page, you can filter for the accounts that you have restricted either payments or payouts for.
Connected account notifications
Actioned accounts with access to the Express Dashboard see a notice there, explaining that their platform paused payments or payouts on their account, and telling them to direct any questions to their platform.
Actioned accounts without access to a Stripe-hosted Dashboard, including Custom accounts, don’t see any communication from Stripe. You’re responsible for notifying them when you pause their payments or payouts.