Remediation link process walkthrough
Remediation links are a no-code solution for platforms to collect verification information from their connected accounts. Platforms generate account-specific remediation links in the Dashboard, then send them to connected accounts through any communication channels, such as email, chat, in-app notifications, or support interactions. When a connected account clicks a remediation link, it takes them to a Stripe-hosted page where they can provide updated information directly to Stripe.
Remediation links are active for 90 days and an account can access them multiple times. If a link expires, you can generate a new one.
Only the following user roles have permission to generate remediation links:
- Administrator
- Connect Onboarding Analyst
- Developer
- Data Migration Specialist
- Support Associate
- Support Specialist
Note
You can only generate remediation links in the Dashboard, not using the API. To use the API to direct connected accounts to onboarding, create Account links, which are temporary and can only be used once.
The page that a remediation link opens depends on the account’s configuration:
Connected account has access to: | Remediation link opens: |
---|---|
A Stripe embedded onboarding component and embedded notification banner | A platform website page that contains the notification banner; configured in the platform Dashboard |
Stripe Dashboard (Standard accounts) | Account Status page in the Stripe Dashboard |
Express Dashboard (Express accounts) | Stripe Express onboarding flow |
No Stripe Dashboard (Custom accounts) | Stripe-hosted onboarding; account holder must create a Stripe account |
This page walks through the process of generating and sending remediation links and describes the experience of a connected account when they use a link.
1. Generate remediation links
You can generate a remediation link for an individual account or export a list of remediation links for multiple accounts.
Generate a link for an individual account
You can generate a link for an account from the Accounts to review tab of your Connect Dashboard or from that account’s details page.
On the Accounts to review tab, find the account in the Action required list or In review list. Hover over the account’s overflow menu , then click the link icon .
Generate a remediation link from Accounts to review list
In the Activity section of the connected account’s details page, select the Actions required tab and click an issue to open its possible remediation paths. Generate the link by clicking Send a remediation link. If the account can’t address the issue through a remediation link, then that path doesn’t appear.
Generate a remediation link from the connected account’s details page
Export links for multiple accounts
On the Accounts to review tab of your Connect Dashboard, filter the view to include the accounts that you want to generate remediation links for, then click Export. In the export dialog, select Remediation link and any other desired fields, then export the list of accounts.
Export a list of accounts
2. Send remediation links to connected accounts
You can send remediation links by any communication channel. Because they direct accounts to a Stripe-hosted page, we recommend that when you send a link, you inform the account that you partner with Stripe for payments. That explains why your link takes them to a Stripe-hosted page.
Here’s an example of an email that a platform might use to send a remediation link:
Remediation link email
3. Understand what a connected account sees when they click a remediation link
The following tabs help you and your support team understand remediation links from the perspective of a connected account. The screenshots are examples of what a connected account might see, and don’t necessarily match the actual pages presented to your accounts.