Manage individual accounts

You can use the Stripe Dashboard to inspect, support, and better understand your platform’s connected accounts.

Create accounts

This feature allows you to onboard connected accounts without writing code and to test before integrating. To create a new account, click the + Create button on the Connected accounts page.

If you select the Express or Standard account type, Stripe provides a one-time link for your user to complete the onboarding flow. You’ll receive a notification email after your user successfully connects. Selecting the Custom account type creates the account immediately, and you can finish onboarding on the Account details page.

After you create and onboard the account, you can send funds to the account.

Create an account in the Dashboard

Find accounts

The fastest way to find a specific connected account is to search for it in the Dashboard—most often, by name, email, or metadata. Alternatively, you can view a list of accounts in the connected accounts section of the Dashboard.

Inspect accounts

The connected account details page is organized into several sections. The Activity section provides a detailed breakdown of recent transactions on the connected account.

Connect account activity

Actions required tab

The connected account details page has a banner that alerts you if you need to restore or prevent capabilities from being restricted on the account. This banner alerts you to risk requirements from Stripe on a connected account, in addition to the onboarding or verification requirement alerts that are already displayed.

In cases where there are multiple requirements impacting an account, all details are available in the Actions required tab. This tab gives you the resolution information you need to work with your account and Stripe support:

Clicking on an individual requirement opens a dialog with additional information on why an account was flagged:

Risk requirements

To resolve risk requirements, review the dialog to determine what’s required from this account. If you need additional support, you can click Contact support for help:

The Contact support button allows you to submit a ticket with “Accounts to review” pre-filled as the subject line.

Update account information

The capabilities of connected accounts change over time depending on their verification status. You can update custom account information in the Identity section, and the payout schedule of custom accounts in the Balance section.

Change the account representative

You can call the Accounts API to change the account representative. For more information, see the required verification information page.

Managing business owners

You can add, edit, and remove business owners on the connected account details page. When viewing an account, click the + Add owner button to add a new owner, or the click the overflow menu () to edit an existing owner. When you have connected accounts that are past due, you can use this feature to update them.

Update capabilities

You can manage an account’s capabilities by clicking Edit in the Capabilities section.

Manage connected account capabilities

Send funds

Funds sent to connected accounts are taken from your platforms balance. You can add additional funds to your balance by using the Add to balance button in the Balance section.

To execute the transfer go to your Balances section and click the Transfers tab. Click New to open the dialog for sending funds to connected accounts.

For Custom and Express accounts, you can send money directly to a connected account’s bank or debit card. Sending funds is restricted to users with at least Administrator privileges.

Pull funds

You can pull funds from connected accounts using the Pull funds button in the Account balances section.

Pull funds from a connected account

For Custom and Express accounts, you can pull money from a connected account’s Stripe balance directly to your platform balance. Pulling funds is restricted to users with at least Administrator privileges.

Remove accounts

Remove Connected account

For Standard accounts, you can remove the user’s account, disconnecting it from your platform. A removed account no longer appears in your connected accounts list. You won’t be able to process payments or make API calls on these accounts. The user of the account continues to have access and can use the account as a direct Stripe account. Additionally, you lose any platform controlled settings on this connected account, which aren’t reinstated if the account reconnects later.