Managing Connected Accounts with the Dashboard

    Learn about using the Stripe Dashboard to find and manage connected accounts.

    You can use the Dashboard to inspect, support, and better understand your platform’s connected accounts. Some common tasks supported by the Dashboard include:

    • Viewing all accounts
    • Finding individual accounts
    • Inspecting accounts
    • Updating account information
    • Sending funds to accounts

    Viewing all accounts provides a high-level view of your connected accounts. By default, all accounts are displayed on the accounts overview page, but you can filter by account status, balance, and other attributes. Filtering accounts is useful because it allows you to:

    • View accounts that are restricted or have other issues that you can help resolve.
    • View your largest accounts.
    • View accounts based on their status.

    The other workflows, like inspecting accounts and sending funds, are actions you can take on individual accounts. These actions are generally made after you know which accounts need to be inspected or modified.

    Before viewing and making changes to accounts, learn more about the status badges displayed in the Dashboard.

    Status badges

    Status badges provide a quick way to understand the status of an account. You can hover over the badges to view contextual information, and you can click the status tabs to view accounts grouped by that status. Status badges include:

    Status Badge
    Restricted
    Restriced soon
    Pending (enabled or disabled) or
    Enabled
    Complete
    Rejected

    If you’ve been using the Stripe Dashboard for a while, some of these names might look unfamiliar. The table below maps the old names to the new ones. In some cases, the name remained the same, and these are also noted in the table.

    Previous name New name
    Past due Restricted
    Upcoming Restricted soon
    Pending Pending
    Unverified Enabled
    Verified Complete
    Rejected Rejected

    Restricted

    Restricted means the account has payouts or payments disabled. Additional information usually needs to be collected to enable these accounts. Hovering over the status badge displays:

    • Which capability is disabled (payouts or payments).
    • What information is required to enable the account.

    Restricted soon (Express and Custom only)

    Restricted soon means the account has a due date for providing additional information. Hovering over the status badge displays:

    • Which capability (payouts or payments) is disabled if the information isn’t provided.
    • The information that needs to be collected to keep the account enabled.
    • The due date for providing the information.

    Pending (Express and Custom only)

    Pending means the account is being reviewed by Stripe. This occurs when:

    • Stripe is verifying the information that was provided, such as an ID document upload.
    • Stripe is performing a watchlist check against a list of prohibited individuals and businesses.
    • Stripe is reviewing the account for suspected fraudulent activity.

    Payouts can be enabled or disabled for accounts with a pending status. When payouts are disabled, no action is required by you. Stripe automatically updates the account’s status once the review is finished.

    Enabled

    Enabled means the account is in good standing, though additional information might be required if another payment volume threshold is reached. Hovering over the status badge displays:

    • What information Stripe might request in the future.

    Complete (Express and Custom only)

    Complete means the account provided all the required information and is in good standing.

    Rejected

    Rejected means the platform or Stripe rejected the connected account. You can hover over the badge to see the reason the account was rejected. In general, accounts are rejected if they’re suspected of fraudulent activity.

    Next steps

    Now that you understand the high-level workflows and status badges, you can work through more specific use cases.

    Questions?

    We're always happy to help with code or other questions you might have! Search our documentation, contact support, or connect with our sales team. You can also chat live with other developers in #stripe on freenode.

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