Connect account types

    Learn more about the three kinds of Stripe accounts you can use with Connect.

    When using Stripe Connect, you need to create an account (known as a connected account) for each user that receives money on your platform. These accounts are generally created when a user signs up for your platform. The type of accounts you create impact what you need to build and can determine who is responsible for chargebacks, user support, etc. There are three account types you can use with Connect, each of which is designed for different use cases:

    Choosing an approach

    Many factors contribute to choosing the best type of account to use. Refer to your platform profile to see your customized recommendation. The table below also lists factors to consider, but integration effort and user experience are particularly important. For example, if you don’t want to build onboarding flows, you can use Standard or Express accounts. If you need more control over the connected user’s experience, you can use Express or Custom accounts. Your platform can support more than one account type; however, this adds complexity to your integration.

      Standard Express Custom
    Integration effort Lowest Low Significantly higher
    Integration method OAuth integration OAuth integration API-only
    Fraud and dispute liability User Platform Platform
    Platform can specify payout timing? No Yes Yes
    Onboarding Stripe Stripe Platform or Stripe
    Identity information gathering Stripe Stripe Platform or Stripe
    User can access the Stripe Dashboard? Yes, full Stripe Dashboard Yes, Express Dashboard No
    User support provided by Platform and Stripe Platform and Stripe Platform
    Automatic updates for new compliance requirements Yes Yes No
    Support new countries without integration changes Yes Yes No
    Ideal for users that are Experienced online businesses Any type Able to dedicate significant engineering resources

    User refers to the person with the connected account (i.e., the person being paid for providing goods or services through your platform). With Standard accounts, the platform assumes fraud and dispute liability when using destination charges, but the user is responsible when using direct charges.

    Note there's an additional cost for using Express or Custom accounts.

    Standard accounts

    A Standard Stripe account is a conventional Stripe account controlled directly by the account holder (i.e., your platform’s user). A user with a Standard account has a relationship with Stripe, is able to log in to the Dashboard, can process charges on their own, and can disconnect their account from your platform.

    You can prompt your users to create Stripe accounts or allow anyone with an existing Stripe account to connect to your platform.

    Standard accounts are best when you:

    • Want to get started quickly and don’t need a lot of control over your user’s experience
    • Want to use direct charges
    • Have users that are familiar with running online businesses or might already have a Stripe account
    • Prefer that Stripe handles communication for account issues directly with the user (e.g., to request more information for identity verification purposes)

    Global compliance requirements do evolve and change over time. For best practices on how to communicate to your users when requirements change, see the guide for Standard accounts.

    To get started with Standard accounts, read more about the onboarding flow.

    Express accounts

    An Express Stripe account provides the platform with the ability to specify charge types and the responsibility for handling disputes and refunds, which is similar to a Custom account. But with Express accounts, Stripe handles the onboarding and identity verification processes. Although your user will have some interactions with Stripe, they’ll mostly deal with your platform, particularly for the core payment processing functionality.

    With Express, the platform has the ability to set the connected account’s payout settings programmatically. Express account holders have access to a minimal Stripe Dashboard that allows them to manage their personal information and see payouts to their bank.

    You should probably use Express accounts when you:

    Global compliance requirements do evolve and change over time. For best practices on how to communicate to your users when requirements change, see the guide for Express accounts.

    To get started with Express accounts, read more about the onboarding flow.

    Custom accounts

    A Custom Stripe account is almost completely invisible to the account holder. You—the platform—are responsible for all interactions with your user, including collecting any information Stripe needs. You also have the ability to change all of the account’s settings, including the payout bank or debit card account, programmatically.

    Custom account holders do not have access to a Stripe Dashboard, and Stripe will not contact them directly.

    You should probably use Custom accounts when you:

    • Want complete control over your user’s experience
    • Can build the significant infrastructure required to collect user information, create a user dashboard, and handle support
    • Want to handle all communication with your users, rather than having your users contact Stripe directly

    Because creating and managing Custom accounts requires much more integration effort than using Standard or Express accounts, we’ve dedicated several pages to the topic, starting with the fundamentals of Custom accounts.

    Global compliance requirements do evolve and change over time. For best practices on how to communicate to your users when requirements change, see the guide for Custom accounts.

    If you do choose to expend significant integration effort to use Custom accounts, use Connect Onboarding for Custom accounts to collect onboarding and verification information from your users.

    Choose your account type

    Know what type of integration you'd like to have? Read more about the specific account integration steps.

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