To keep your business healthy when your account has a negative balance or when you expect an increase in customer refunds, you can add funds directly to your Stripe balance using a wire or bank transfer.
You can proactively add funds to use for future refunds or chargebacks. These funds are held separately from your earnings, payouts, and funds from other Stripe products.
To add funds to your balance using the Dashboard:
Determine how much you want to add to your balance.
Go to the Balances page in the Dashboard, and click Add to balance.
Select whether you want to use a wire or local bank transfer, review Stripe’s bank information, and click Done.
After your bank has sent the funds, return to Balances, and click Add to balance.
(Optional) If the dialog prompts you for a receipt, upload a screenshot or the file that proves that your bank transferred the funds.
- To fund your Stripe balance faster, we might ask you to include a screenshot or PDF of your bank’s transfer or wire confirmation.
Click Confirm Transfer.
View and use your funds
To see the total amount of funds set aside for future refunds, disputes, or negative balances, go to Future refunds or disputes or negative balance in the Balances page. Stripe uses these funds first when it processes a refund or a customer disputes a payment. If no funds remain, we process refunds and disputes from your available balance. If you receive an email from Stripe about debiting your bank account, first check your balance.
If you don’t need to have extra funds set aside, you can pay them out to your bank.
Funds typically show up in your balance within 1 to 7 business days, depending on the method used to add funds. For ACH transfers, it usually takes 1 to 5 business days.
To let funds to settle to your account without delay, make sure the wire or transfer from your bank includes your Stripe unique reference code in the transfer memo. Find this unique reference code on the Balances page in the Dashboard.