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Smarter saved cards

Michelle Bu on January 21, 2015

Outdated card details are a big problem for online businesses. If your customers get a new card from their banks (or the number or expiry date changes), they have to manually re-add it to every service or the service stops working. It’s frustrating for customers, and loses paying customers for businesses needlessly.

We’ve rolled out support for handling new cards nicely. Now, when you save a customer with Stripe, their card will continue to work even if the physical card gets replaced by the bank. Stripe works directly with card networks so that your customers can continue using your service without interruption.

There’s no extra work required, and this feature works with most MasterCard, Discover, and Visa cards—without this improvement, over half of the cards stored with Stripe in the last year would stop working by 2016 if they weren’t updated.

  "id": "evt_5WmzN8V26JZQ1B",
  "type": "customer.source.updated",
  "object": "event",
  "data": {
    "object": {
      "id": "card_0ggBPvHF5HODr5",
      "object": "card",
      "last4": "3110",
      "exp_month": 11,
      "exp_year": 2017,
      "customer": "cus_8h42pwFc41m2",
    "previous_attributes": {
      "exp_year": 2014

The customer.source.updated webhook will fire if your customers’ info changes.

The saved card only stays working as long as the credit or debit card account stays open. Your customers won’t have to worry about being billed after they’ve canceled their subscription or after they’ve closed a credit card account.

We hope this makes life easier for you and your users alike. If you have any questions or feedback, get in touch!