Support, convert, and upsell customers in your Messenger.
Support your customers personally and at scale with live chat. Intercom is a customer messaging platform that helps companies drive faster growth through better relationships.
How does Intercom work with Stripe?
Seamlessly troubleshoot payment issues and upgrade subscriptions as you chat with your customers. With the Stripe and Intercom integration, you can view Stripe data inside your Intercom Team Inbox, initiate subscription upgrades inside your chat conversations, and send targeted messages to your customers based on billing and payment attributes.
Category
Customer support
Industries
- Arts & culture
- Education
- Ecommerce
- Food & beverage
- Professional Services
- Non-profit
- Local services
- Health & wellness
- Ticketing & events
- Travel & tourism
Supported in
- United States
- United Kingdom
- Switzerland
- Sweden
- Spain
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Portugal
- Singapore
- Japan
- Italy
- Ireland
- Hong Kong
- Germany
- France
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- Malaysia
10 more
Tags
- Live chat
- Customer engagement
- In-app messaging
- Targeted emails
Answer customer questions faster
View customers’ subscription plans, recent payments, account balances and more—right alongside your conversations. There’s no need to switch tabs to see account information, so when a customer chats in with a payments question, you can respond to them faster and even anticipate additional questions.
Easily upgrade subscriptions
Increase your trial and upgrade conversations by accepting secure payments via live chat. Simply select the right plan for your customer and send them the details with one click. Your customer will be able to securely input their payment information and confirm the upgrade right inside the conversation.
Send the right message at the right time
Proactively support your customers—and even grow your revenue—by sending targeted email, push, and in-app messages based on customers’ account balances, subscription plans, failed payments and more. For example, automatically trigger personalized account balance alerts or subscription upgrade campaigns.
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With Stripe data in the Intercom Inbox, our support team can instantly see if a member is a repeat user or is having difficulties with payment. This helps us provide the right support at the right time and increases member satisfaction.
Rob Larmour
COO and Co-Founder, Hiyacar
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Seeing Stripe payment activity at a glance inside Intercom greatly reduces the time it takes for us to understand the importance of a customer to our business and helps us focus on providing value to our best paying customers.
Daniel Matteson
Publisher Success Manager, Disqus
Expert help when you need it, 24x7
Our teams across nine locations and all timezones are here to support you. Get responses fast with free 24x7 email, phone, and chat support—included with every Stripe account. You can also choose to get dedicated support management, prioritized responses, and other professional services.
Only pay for what you use
No setup, monthly, or hidden fees. Real-time fee reporting. 2.9% + 30c per successful card charge. Fast, predictable transfers: Once you’re set up, transfers arrive in your bank account on a 2-day rolling basis.