Intercom logo Stripe logo
SCA-Ready
Popular

Support, convert, and upsell customers in your Messenger.

Support your customers personally and at scale with live chat. Intercom is a customer messaging platform that helps companies drive faster growth through better relationships.

How does Intercom work with Stripe?

Seamlessly troubleshoot payment issues and upgrade subscriptions as you chat with your customers. With the Stripe and Intercom integration, you can view Stripe data inside your Intercom Team Inbox, initiate subscription upgrades inside your chat conversations, and send targeted messages to your customers based on billing and payment attributes.

Learn more

Category

Customer support

Industries

  • Arts & culture
  • Education
  • E-commerce
  • Food & beverage
  • Professional Services
  • Non-profit
  • Local services
  • Health & wellness
  • Ticketing & events
  • Travel & tourism

Supported in

  • United States
  • United Kingdom
  • Switzerland
  • Sweden
  • Spain
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Singapore
  • Italy
  • Ireland

10 more

Tags

  • Live chat
  • Customer engagement
  • In-app messaging
  • Targeted emails

Answer customer questions faster

View customers’ subscription plans, recent payments, account balances and more—right alongside your conversations. There’s no need to switch tabs to see account information, so when a customer chats in with a payments question, you can respond to them faster and even anticipate additional questions.

Benefit

Easily upgrade subscriptions

Increase your trial and upgrade conversations by accepting secure payments via live chat. Simply select the right plan for your customer and send them the details with one click. Your customer will be able to securely input their payment information and confirm the upgrade right inside the conversation.

Benefit

Send the right message at the right time

Proactively support your customers—and even grow your revenue—by sending targeted email, push, and in-app messages based on customers’ account balances, subscription plans, failed payments and more. For example, automatically trigger personalized account balance alerts or subscription upgrade campaigns.

Benefit
  • logo
  • logo
  • With Stripe data in the Intercom Inbox, our support team can instantly see if a member is a repeat user or is having difficulties with payment. This helps us provide the right support at the right time and increases member satisfaction.

    Rob Larmour

    COO and Co-Founder, Hiyacar

  • Seeing Stripe payment activity at a glance inside Intercom greatly reduces the time it takes for us to understand the importance of a customer to our business and helps us focus on providing value to our best paying customers.

    Daniel Matteson

    Publisher Success Manager, Disqus

Expert help when you need it, 24x7

Our teams across nine locations and all timezones are here to support you. Get responses fast with free 24x7 email, phone, and chat support—included with every Stripe account. You can also choose to get dedicated support management, prioritized responses, and other professional services.

Only pay for what you use

No setup, monthly, or hidden fees. Real-time fee reporting. 2.9% + 30c per successful card charge. Fast, predictable transfers: Once you’re set up, transfers arrive in your bank account on a 2-day rolling basis.