Vendor Program Manager San Francisco Seattle
Building vendor programs to help grow Stripe
The Vendor Management team is responsible for all outsourced user-facing activities at Stripe. Our vendors provide customer support, risk support, and generate sales across a variety of channels such as email, chat and phone. As our user base and global footprint grows dramatically, we are looking for an experienced Vendor Program Manager who brings both strategic and operational abilities to advance our current internal capabilities.
For the role of Vendor Program Manager, Stripe is looking for an effective and experienced operations leader who has experience with support or sales operations in their career, who preferably has directly managed teams themselves, and who can also handle the pace and ambiguity of building a fast-growing operation from the ground up.
The role of the Vendor Program Manager consists of two main categories:
Manage the relationship and performance of vendor sites
As a vendor program manager you will either own a site, a particular region of the world (North America, the EU, or APAC) or a specific line of business. For this role we are looking for someone to manage our ‘Premium support’ line of business and it’s main site in the U.S.. Premium users are some of our most important users and you will be directly responsible for the performance of a group of global vendors supporting these users. This will be a hands-on job, and willingness to work closely with the front-line teams at vendors is important.
Lead and implement global and cross-functional programs
You will lead cross-functional programs that help grow and improve the vendor operation. Examples of such programs are leading the vendor selection, contract negotiation, outsourcing of additional user-facing activities, and improvements to onboarding and training.
You are likely to be a fit for this role if:
- You’ve managed operations teams directly
- You’re comfortable managing large cross functional and global projects
- You have experience in customer support and sales analytics
- You are experienced in cross-functional project management
- You have launched new vendor sites
- You have owned a outsourcing budget
We look forward to hearing from you.