Technical Account Manager San Francisco

Technical expertise dedicated to Stripe’s largest customers.

Stripe’s Customer Success team bridges the gap between engineering and business, working with our largest and most complex customers to develop technical solutions which enable them to grow their businesses. Stripe customers are an extremely diverse group — from the fastest growing technology-driven startups, to more traditional enterprises building complex payment systems. You are the customer’s internal advocate and are responsible for understanding their technical needs, driving adoption of Stripe products, and working across internal product teams to help build the next generation of customer-focused payment tools..

You will:

  • Become a technical subject matter expert on the Stripe platform, providing architectural thought leadership to customers on Stripe’s products.
  • Consult with engineers, product managers, and other customer technical staff to plan and oversee technical quality of complex solutions end to end
  • Build strong, long-lasting relationships with technical leadership throughout the customer’s organization. Identify opportunities to expand product usage within the customer’s growth plans.
  • Program manage and architect key customer initiatives centred around Stripe’s software and services.
  • Consult with engineers, product managers, and other customer technical staff to plan and oversee technical quality of complex solutions end to end
  • Be a customer advocate and the voice of the customer back into Stripe internal teams.
  • Drive customer feedback to stakeholders to ensure the best possible product experience, and assist in prioritizing product requirements by communicating customer needs and impact.
  • Work internally with Stripe’s sales and partnerships organizations during all phases of the sales cycle, from customer education to implementation and steady-state.
  • Develop tools, processes, and documentation to scale team operations and build repeatable frameworks.

You should be:

  • A strong technical generalist that has previous experience working with APIs to build web or mobile applications.
  • A customer-first mentality, always searching for the best ways to make the experience working with Stripe, a positive one.
  • Able to understand complex technical requirements and architect solutions across multiple products and technical stacks.
  • Able to dive deep into Stripe’s products and become a subject-matter expert.
  • Operationally savvy, with an ability to identify and eliminate process friction.
  • Confident and collaborative with customers, with strong project and stakeholder management skills.
  • Able to operate in an often ambiguous and fast-paced environment.
  • Someone who enjoys solving open-ended problems, both individually and as a member of a team.
  • Able to travel up to 20%.

The ideal candidate:

  • Has a technical degree in Computer Science, Engineering or Math.
  • Is familiar with reading code in a few of Stripe’s customer’s primary deployment languages (Ruby, Python, JavaScript, Java, etc.) and enjoys learning new technologies.
  • Has demonstrable communication skills on technical topics and has previously worked in a customer-facing role.
  • Has experience managing critical and complex customer situations, including escalations and major incidents.
  • Has strong analytical, troubleshooting and debugging skills.
  • Loves working with customers and enjoys finding unique ways to solve one-of-a-kind technical challenges.

We look forward to hearing from you.

Apply now