Support Engineering Operations Specialist San Francisco Seattle
Help developers build cool things on Stripe
Stripe’s Support Engineering team helps others integrate and build on Stripe – from developers integrating payments into their app for the first time, to engineers at popular technology companies building complex payment systems. Our team helps users integrating and onboarding with Stripe.
We’re looking for someone to join our team to enable our users to integrate and onboard with Stripe in the most effective and enjoyable manner.
- Become a technical expert on onboarding with the Stripe platform.
- Understand the Stripe API and build great relationships with technical stakeholders.
- Work with users, 3rd parties and Stripes to onboard user’s data onto the Stripe platform, primarily via email and phone.
- Own the end-to-end experience for users migrating their data to Stripe.
- Develop and manage relationships with external stakeholders, as well as internal teams at Stripe.
- Develop processes, documentation and tooling to scale Stripe’s operations. Identify bottlenecks, provide escalation management, and ensure accountability to all stakeholders.
You’d be great if:
- Have 2+ years of experience in a user-facing technical role.
- You’re a thoughtful, patient, and friendly communicator who enjoys writing.
- You’re able to work with a high degree of autonomy and limited supervision.
- You have experience with command line tools.
- Have experience with SQL, a scripting language (Ruby, Python, PHP, etc) or a willingness/aptitude to learn.
We’re a highly distributed team and we’re looking for candidates who are able to learn quickly and think creatively. The ideal candidate would have a strong background writing and communicating with technical and non-technical audiences and building processes that help scale teams.
Please include in your email a resume and a list of languages you feel comfortable working with (both technical and human!). In addition, we’d love to see whatever other examples of work you feel comfortable sharing. This might be something online, like a code repository or a blog post, or something unpublished, like an email to colleagues or a personal project you’d be willing to share. Whatever form it takes, we’d love to see an example of your creative and technical work.#LI-KE1
We look forward to hearing from you.