Product Manager, Dispute Product San Francisco

Build products to make customers successful.

The Payments Group at Stripe powers Stripe’s core payments-related products such as payment processing, fraud prevention, and Connect.

About the role:

At Stripe, Product Managers help build innovative payments products for our customers. Product development is an extremely collaborative effort between engineering, design, analytics and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world.

As the Product Manager, Dispute Products, you’ll be responsible to drive the end to end product that helps merchants handle payment disputes and optimize dispute outcomes for all Stripe merchants. Handling disputes is consistently a high priority concern for Stripe merchants. You’ll design and build products that transform dispute handling, help our users recoup the most funds from online disputes, build products and infrastructure to monitor and report on disputes internally and externally, and build the financial infrastructure (with issuers, financial partners and third parties) to support dispute handling capabilities now and in the future.

You may be a good fit if:

  • You’re a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales
  • You’re motivated by the the chance to improve the lives of your customers
  • You have strong written and verbal communication skills with a talent for precise articulations of customer problems
  • You have experience managing technical software products from kick-off to ship
  • You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • Beyond just shipping new products, you obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases.
  • You’ve ever started or run a business before

Requirements:

  • You have experience building a system with complex process, complicated data flows
  • You have experience working on a infrastructure, platform, API, or integration product
  • Computer Science Degree and/or relevant software experience

What’s it like to work at Stripe?

Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world.

We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.

We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do).

We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions.

In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.

Guide to the onsite interview

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We look forward to hearing from you.

Apply now