Market Researcher San Francisco

Put Stripe’s users first.

Stripe’s mission is to increase the GDP of the internet by helping forward-thinking businesses worldwide sell to anyone, anywhere in new ways. We believe there are too many barriers to doing business on the internet—and that the opportunities to do so are not equally distributed. Researchers at Stripe help lower barriers to success so that lack of access to technical, legal, or financial talent doesn’t prevent great ideas from becoming great businesses.

For our first Market Researcher, we’re looking for a seasoned lead to establish and grow the discipline, joining a small but growing team that blends market research, competitive insights, and product research. You will be responsible for defining Stripe’s approach to insights while partnering with Product and Marketing to ensure your strategy aligns with company leadership. You will also influence and collaborate with a diverse group of researchers representing different disciplines, skills, backgrounds, and specialties. This role will report directly to our Head of Research and dotted-line to our Head of Product Marketing.

Are you passionate about democratizing research and empowering an entire company to connect with businesses worldwide? Because that’s what we’re up to—in addition to providing insights, we’re also enabling people across all of Stripe (engineers, product managers, designers, everyone) to apply research skills to global problems. If you love scaling yourself and your expertise, we can give you the freedom and resources to do incredible things.

You will:

  • Be our leading authority on and owner of market research methods and metrics, including brand sentiment, product and brand awareness, and customer and product satisfaction.
  • Conduct international, mixed-methods research that deepens our understanding of our users and drives company strategy.
  • Build close partnerships with Marketing, Product, and Data Science leaders to build the infrastructure for ongoing survey research.
  • Establish training, standards, and scalable consulting practices to ensure everyone at Stripe can answer tactical market research questions—freeing you to do strategic cross-organizational work.
  • Promote a unified view of our customers and ensure their needs come first in everything we do.

You may be a fit if you:

  • Are a creative, ambitious, forward-thinking builder—where other people see chaos you see opportunity.
  • Are a pro at directing parallel workstreams with many partners and dependencies (likely you did this as a group lead or people manager).
  • Know best practices only matter when your partners across the company are on board—that’s why you work closely with Marketing, Product, and Data Science to scale strategies that work for everyone.
  • Have built or supervised the implementation of company-wide tracking metrics.

Any combination of these qualities would make your application stand out:

  • You’ve worked collaboratively with researchers on the Product/Design side to push forward a unified insights agenda.
  • You’ve developed expertise in qualitative and quantitative methods, having conducted and supervised many different types of projects from start to finish (from quick-turnaround to comprehensive global initiatives).
  • You’ve trained early-career market researchers (or, even better, non-researchers) in conducting their own market research.
  • You’re comfortable communicating with and about our user base: startup founders and business professionals.

The Research Team is growing within the Design Team — learn more about how the Design Team works and who you’d work with.

We look forward to hearing from you.

Apply now