Logistics Lead, Terminal San Francisco

Stripe is building the most powerful and flexible tools for internet commerce and is currently live in 25 countries around the world. We are looking for someone to establish our Logistics and Fulfillment Operations. In this role, you will work cross-functionally with teams throughout Stripe, and our third-party logistics and fulfillment partners around the globe.

You will:

  • Build and scale operational processes that help Stripe grow our logistics and fulfillment operations, working closely with third-party partners in the US and across the globe
  • Manage onboarding new partners, partner reporting, and overall process flow and optimization
  • Manage and lead cross-functional projects related to logistics and fulfillment from product and country growth
  • Bring a deep understanding of the systems and policies of our logistics and fulfillment partners
  • Collaborate closely with Stripe’s Finance, Product, Engineering, and User Operations teams
  • Coordinate and build processes with Logistics and Fulfillment partner(s) to handle orders, returns, and repairs
  • Manage large, complex and highly cross-functional projects
  • Build the Logistics Operations function and establish processes surrounding device distribution and fulfillment, and how to communicate/escalate/manage distributors

You have:

  • Experience in distribution, 3PL partners, inventory, RMA, reverse logistics, order management, and freight management in North America
  • Experience with APAC and EMEA regions a plus
  • You are comfortable working closely with data and making data-driven decisions
  • A can-do attitude and ability to juggle multiple priorities simultaneously
  • You have a proven track record for working well across teams and with external partners
  • You have managed large projects and use a process-oriented mindset to execute on deliverables
  • Willingness to travel once a quarter across the US and abroad
  • Ability to self-direct, with a knack for solving problems and spotting inefficiencies
  • Experience and/or interest in people management
  • Experience with secure hardware logistics a plus

We look forward to hearing from you.

Apply now