IT Operations Technician - APAC Singapore

Stripe is looking for a IT Operations Technician for the Singapore Office. You will join the IT team in Asia and will be foundational to building out the larger group. You will be the point of contact for all IT issues related to Singapore, Tokyo, and remotes in the region. You will work with and support Stripes at every level of the company. You will independently help other Stripes with their technology needs, and ensure IT issues never hinder the productivity and creativity of fellow Stripes.

You will:

  • Own the IT experience in APAC
  • Support Stripe systems (Apple, Gsuite, Slack, Zoom, Github, etc.)
  • Manage regional inventory of IT hardware (computers, peripherals, and accessories)
  • Support live and streaming video events, record and archive events as needed
  • Support and maintain AV systems across Stripe globally
  • Proactively identify and address issues across the company
  • Assist with IT onboarding and training curriculum
  • Design, update, and maintain IT documentation
  • Support third party vendors and/or contractors in region
  • Facilitate site visits to Stripe offices in the region

Our ideal candidate will:

  • 3-4 years of experience providing IT Support
  • Possess expert knowledge of Apple systems and software (Apple Certified)
  • Experience supporting AV equipment and internal/public events
  • Possess working scripting knowledge (ex: Ruby, Google Apps Script, Shell, Python)
  • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef)
  • Familiar with ticketing systems (JIRA) and support success metrics
  • Able to independently manage and prioritize workload and projects
  • Be empathetic, humble, and possess a strong focus on customer service
  • Possess outstanding interpersonal and communication skills

We look forward to hearing from you.

Apply now