Head of Product Design San Francisco

Design at Stripe

Stripe’s mission is to increase the GDP of the internet. We think that building an internet business is a problem rooted in code and design, not finance. We also believe that there are far too many barriers to doing business on the internet and that the opportunities to do it are not equally distributed throughout the world. To break down those barriers and make the opportunities available to anyone, we’re designing the future of tools and infrastructure for starting, running, and scaling an online business—from anywhere in the world. That’s where you come in: our team is comprised of a diverse set of designers of many disciplines, skills, backgrounds, and specialties, and we’re looking to grow our small team in San Francisco.

The Design team works across most projects at Stripe—from our brand voice and websites to events, web and mobile products, and even printed publications. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences.

Learn more about how the design team works and who you’d work with.

About the Product Design team and the role

We’re about 35 people total on Design, and we’re divided into teams: Communication Design, Brand Design, Research, Writing, Design Operations, and of course, Product Design.

The Product Design team is responsible for the design systems that underpin all our products, as well as the specific screens and workflows that make up a product’s user experience. Our products include the Stripe Dashboard on web and mobile, which users rely on to run their business, as well as internal tools that other Stripes use to help our users and protect them against fraud or malicious actors. Other products we work on include Atlas, Sigma, Radar, and our external docs, used primarily by developers when integrating Stripe’s APIs. However, boundaries between teams are permeable, so you can certainly expect to collaborate with other designers and managers on a broad set of design challenges that don’t fall neatly into the Product Design category.

As the manager of the team that works on the the most visible part of Stripe’s user experience, we’re looking for a very experienced leader who will have the chance to build out an already well-functioning and highly-skilled group of designers. We go to extraordinary lengths to produce world-class work, and you will get a chance to both deploy your hard-earned experience and stretch and build your skills in an organization where your area of work is highly valued.

You will:

  • Manage the team that designs Stripe’s products and features

  • Hire and develop managers, leads, and designers to meet business demands and employee development needs

  • Contribute to strategic planning cycles for the Design team and company at large

  • Collaborate with Design Operations to manage resourcing of projects

  • Work with Design and Stripe leadership to determine design direction

  • Inspire and motivate designers of all levels to do the best work of their career

  • Work closely with our Marketing, Comms, Product Management, Product Engineering, and senior leadership to deliver stunning and effective product interfaces and processes

  • Help Stripe and the Design team expand our global focus by supporting distributed product teams and building design presence around the world

  • Report to the Head of Design


You may be fit for this role if:

  • You’ve managed a growing team in a high-growth company

  • You have experience methodically developing team member skills and careers

  • You excel at motivating and inspiring people to do their best work

  • You are relentlessly customer-focused

  • You’ve learned the leadership skills that only time can teach: improving organizational health, growing and hiring new leaders, and picking your battles  

  • You are extraordinarily skilled in both written and spoken communication

  • You integrate and collaborate seamlessly with researchers and writers on the strategies, implementation, and testing of product designs

  • You can find a meaningful balance between optimizing for speed, quality, and doing risky, but interesting work

  • You have experience with and affinity for highly complex product architectures


You should include these in your application:

  • Your LinkedIn profile or resume

  • A link to your portfolio (even and especially if it consists of or includes work done by your team)

#LI-JM1

We look forward to hearing from you.

Apply now