Deployment Specialist San Francisco
As a Deployment Specialist at Stripe, you will drive Stripe’s future growth engine by leading prospective clients through the integration process and turning them into happy, transacting Stripe users.
- You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.
- You have an in-depth understanding of the challenges users face while onboarding with Stripe and can lead a complex, multi-party integration in a highly consultative and proactive manner.
- You have worked with cross-functional teams (e.g. Product, Engineering, Legal, Business Teams, etc) to craft custom solutions to achieve customer objectives.
- You thrive on the urgency of and importance of working with our largest customers, and are capable of independently leading a customer integration from start to finish.
- You are used to project managing customers, and holding cross-functional teams accountable to a timeline.
- You want to actively decrease a user’s overall Stripe onboarding timeline, and help Stripe understand what are the proper factors that influence this time-to-live metric.
- You enjoy pattern recognition and solving thematic problems. You will create user-facing content for short-term solutions, and also work with Sales, Product & Engineering on long-term solutions.
- Finally, you enjoy building – you will help build an onboarding process and offering that ultimately will be scaled to our global sales teams. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!
- Own the full onboarding cycle from deal signed until live-transacting volume for mid-market and enterprise companies
- Be responsible for proactively developing and project managing a customer’s integration architecture, strategy, and timeline
- Lead and contribute to team projects to develop, improve, and scale our onboarding process
- Engage with Product and Engineering teams to help drive product strategy
We’re looking for someone with:
- 4+ years of experience working with customers, preferably at a technology company, with a track record of top performance
- Deep understanding of the Stripe API, and ability to explain complex API concepts to Stripe’s largest and most technical customers
- Ability to understand complex enterprise requirements and craft tailored solutions
- Proven project management skills
- Strong critical thinking skills, including ability to identify suboptimal internal processes
- Ability to recognize repeated user-facing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology
Nice to haves
- Prior experience at a growth stage Internet/software company
- Prior experience in the payments industry
- Prior experience working with users large mid-market companies, as well as enterprise organizations
You should include these in your application:
- A resume or LinkedIn profile
We look forward to hearing from you.