Dublin or Madrid

Full time

Premium Services

Technical Account Manager (Spanish Speaking)

Dublin or Madrid

Full time

Premium Services

As a Technical Account Manager you will work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer our users customized, strategic consultations and proactively identify opportunity areas to help our users deliver more value to their customers, optimize technical operations on their teams, and act as their advocate within Stripe 

You’ll:

  • Build strong relationships with key user stakeholders and become an expert on the user’s implementation and have a deep understanding of their business goals and priorities
  • Provide proactive recommendations to help your users optimize their Stripe integration
  • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, reporting and critical issue detection
  • Occasionally be on-call to support Enterprise users during key high volume events and critical holiday periods
  • Collaborate closely with the Enterprise Support team to share user context, knowledge and best practices to enable delivery of context aware support to users 
  • Work closely with Account Management, Incident Response, Product and Engineering teams as part of a larger effort to support these users on Stripe

We’re looking for someone who is:

  • Experienced in enterprise level client facing work 
  • A strong product generalist who is energized by the challenge of solving difficult user related problems
  • Able to demonstrate strong written and verbal communication
  • Able to lead complex integration conversations in a highly consultative and proactive manner
  • Familiar with APIs and able to explain API concepts to Stripe’s largest and most technical customers
  • Familiar with SQL and is comfortable building basic queries and modifying more complex ones (using SQL in current or previous role/s)
  • Quick at prioritizing and responding to fluctuating, high-impact, urgent asks from multiple channels including Slack, video conference, email, in-person, etc
  • Energized by technical troubleshooting and comfortable interfacing with technical teams
  • Operationally savvy, with an ability to identify and eliminate process friction while continuing to build scalable processes
  • Professional, confident and collaborative. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Please find our EU applicant personal information notice here

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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