Seattle

Full time

User Operations

Technical Account Manager

Strategically support Stripe’s largest and most complex users

Seattle

Full time

User Operations

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

You’ll:

  • Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
  • Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
  • Foster long term user relationships that grow loyalty to Stripe and Stripe products
  • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
  • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
  • Lead user facing meetings both in person and through video chat
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long term solutions

*Gold Standard Experience is fast, concise, human, accurate, and informed

We’re looking for someone who is:

  • Experienced in enterprise level client facing work
  • A strong product generalist who is energized by the challenge of solving difficult user related problems
  • Able to demonstrate strong written and verbal communication
  • Able to lead complex integration conversations in a highly consultative and proactive manner
  • Familiar with APIs and able to explain API concepts to Stripe’s largest and most technical customers
  • Familiar with SQL and is comfortable building basic queries and modifying more complex ones (using SQL in current or previous role/s)
  • Quick at prioritizing and responding to fluctuating, high-impact, urgent asks from multiple channels including Slack, video conference, email, in-person, etc
  • Energized by technical troubleshooting and comfortable interfacing with technical teams
  • Operationally savvy, with an ability to identify and eliminate process friction while continuing to build scalable processes
  • Professional, confident and collaborative. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
  • Practiced in small to medium scale project management
  • Organized and self-starting
  • Able to travel up to 10%

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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