Strategist, User Standards & Enablement (Development)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. The User Standards & Enablement team advances Stripe’s business, brand, and mission by deploying industry-leading policies and enablement solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth.

What you’ll do

As a Strategist on the User Standards & Enablement team focused on Developments, you will develop, implement, and manage the policies and standards that Stripe uses to determine with whom we can do business (and under what conditions). To do so, you will collaborate with a number of internal and external stakeholders, including Sales, Product, Legal, Ops, Communications, and other Risk teams, as well as executives and financial partners.

To support Stripe’s mission, you will leverage your understanding of risk to design policies and solutions that enable Stripe to support more users in more verticals and markets in a risk-conscious manner. You will also develop standards and processes that keep the Stripe ecosystem safe and healthy for our users, financial partners, and end-customers.

You will be a subject matter expert in Stripe’s policy and standards and will provide expert guidance to the business in navigating complex policy areas, the supportability of prospective clients, escalation and incident management, emerging trends, and risk-based decision-making for strategic users.

Responsibilities

  • Develop the strategy, standards, and processes required to effectively manage risk while supporting Stripe’s growing business
  • Conduct high-quality research into complex industries and markets and make informed risk-reward decisions
  • Work with cross-functional stakeholders to consult on time-sensitive, day-to-day standards questions from around the business
  • Represent the User Standards & Enablement team and broader Risk organization with various external financial partners

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 8+ years of professional experience, with at least 2 years working in a scaled risk, policy, or legal organization
  • A subject matter expert who is detail-oriented and can distill complex, ambiguous risk and policy problems into clear, concise, and reliable guidance for internal stakeholders and Stripe users
  • Exceptional written and oral communication skills, who can be calm, focused, measured, thorough, and responsive under pressure
  • Creative thinker, who considers problems from a customer perspective while being pragmatic and solutions-oriented when solving them
  • Demonstrated track record of successful execution and impact

Preferred qualifications

  • Previous experience working in the financial or tech sectors, particularly within a risk management or revenue enablement function
  • Experience conducting regulatory analysis in highly-regulated industries and markets
  • Proficient in SQL or other data analysis tools
  • Experience with the theory and frameworks underpinning effective escalation management and customer support

Office locations

New York, South San Francisco HQ, Seattle, or Chicago

Remote locations

Remote in United States

Team

Risk

Job type

Full time

For candidates or potential candidates based in Colorado, please reach out to colorado-wages@stripe.com to request compensation and benefits information regarding particular roles. Please include the city in Colorado where you reside and the titles of the applicable roles and/or links to the roles along with your request.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.