Remote in North America only

Full time

Merchant intelligence

Staff Engineer, Onboarding Experience

Remote in North America only

Full time

Merchant intelligence

“You never get a second chance to make a first impression”, and in our mission to increase the GDP of the internet, the cross-functional Onboarding team is responsible for that first impression. We deftly lead our users through the process of signing up on Stripe, and make sure they are connected with exactly the right products, while adapting to their business model, needs, and risk profile. We ruthlessly minimize friction and obsess about creating delightful experiences, while ensuring we safely operate on behalf of our users in the financial ecosystem.

We’re looking for a UI-focused Technical Leader to drive the technical vision and large projects across Onboarding. This role is critical, not only for the millions of merchants that use Stripe, but for their users as well.

You will:

  • Scope and lead large technical projects with enormous impact across many teams at Stripe
  • Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter
  • Arbitrate critical decisions correctly that fully consider software best practices, Stripe system realities, and numerous stakeholders’ preferences and concerns
  • Advise Stripe’s leadership team on key technical considerations related to the future of payments products. If you’re successful, you will change the trajectory of the payment industry as a whole
  • Collaborate with stakeholders across the organization such as experts in product, design, infrastructure, and operations
  • Teach and mentor the next generation of technical leaders at Stripe

You may be fit for this role if you:

  • Have a strong technical background, including 10+ total years of experience with software engineering at a top tier software company
  • At least 5+ years of experience as a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users. We work mostly with JavaScript (React/Flow), Ruby, GraphQL/Apollo, SQL, HTML, and CSS
  • Listen well and internalize the best ideas from all over the organization while also setting a vision that others are excited to get behind
  • Prefer simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable
  • Thrive in a collaborative environment involving different stakeholders and subject matter experts
  • Can stitch together many different services and processes together even if you have not worked with them before
  • Can put yourself in the shoes of your users and be a steward of crafting great experiences
  • Enjoy working with a diverse group of people with different expertise

What’s it like to work at Stripe?

Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world.

Stripe is, at its heart, an engineering company. To provide a missing pillar of core internet infrastructure, we hire people with a broad set of technical skills (and from a wide variety of backgrounds) who are ready to take on some of the most challenging problems in the industry – from reliably handling 100M API requests per day, to building adaptive machine learning as a result of years of data science and infrastructure work, and enabling entrepreneurs worldwide to start a global internet business.

We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.

We encourage all engineers to transition teams once every year and a half and also take on short-term projects with other teams across Stripe. This enables engineers to learn how different parts of Stripe work while also establishing stronger ties and cross-pollination between groups.

We contribute to existing open-source projects and the people working on them, and we release several tools as open-source.

We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do).

We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions.

In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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