Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The risk user experience team enables good users to thrive on Stripe by creating a coherent, intuitive and tailored risk experience while tackling bad actors. The team ensures a good user is never surprised by Stripe’s risk actions, and has straightforward recourse with minimal impact to their business. 

What you’ll do

We are looking for someone who can lead large scale projects targeted at improving the end to end risk user experience. These projects will be focussed on improving Stripes product so that it's seamless for our users. The person will work cross functionally across engineering, data science, operations and sales.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Help define Stripes risk user experience strategy and convert it into a product roadmap 
• Launch qualitative and quantitative user testing experiments to improve product design 
• Help identify user pain points through data analysis
• Create product driven solutions for improving the user experience 
• Be directly responsible for improving the risk experience of Stripe’s most important users through the execution of impactful projects 
• Develop relationships and work with key partners across product, engineering, data science and business teams to effectively improve the risk product
• Be the balance between risk mitigation, user experience and revenue

Preferred qualifications

• 4+ years of relevant professional experience
• Intermediate SQL skills and experience in applying these skills in business environments
• Project management skills - you have demonstrated project-management skills and the ability to drive execution on projects that span multiple teams both within and outside of Risk
• Strong stakeholder management skills including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and regions
• Strong communication skills both written and verbal. You take a collaborative approach to problem solving. 
• Ask questions, take educated risks and bring new ideas to the table 
• Take a user centric approach to design and simplify complex problem spaces 
• Execute and remove roadblocks independently 
• Strong desire to work in a fast paced and innovative environment