Risk Operations Associate

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Stripe was built with simplicity in mind. We strive to deliver
frictionless experiences for all of our users, whether they are an
Independent Business, Startup, SMB, or Enterprise and our mission is to
provide all Stripe Users with the best support experience possible.
Today, Stripe handles over a million support cases per year and
processes millions of internal transactions.  We’re going to achieve
excellence by thinking of support in a novel, solution-oriented way, and
viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of
scale and the type of businesses we partner with as a result of “growing
the GDP of the Internet.”  Stripes leverage understanding of our
products, the financial industry and money movement, and our processes
to support both internal and external users. Doing so requires us to
invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to
design, implement and grow Stripe’s operations for the next decade. We
are looking for dynamic and curious people that have a passion for
solving global user issues, building operations, drive process
improvement and want to play a front-line role in building this new
operational capability for Stripe and accelerating Stripe’s growth. If
you like challenging, scaled problems and are an amazing teammate, we
want to hear from you! 

Responsibilities

  • Troubleshoot and solve external user issues 
  • Analyze our processes and instigate changes to help scale our
    operations and improve user experience 
  • Work closely with other Stripe teams to improve our product offerings
    and messaging around new products and features 
  • Gain unique insights into how thousands of businesses on Stripe scale
    and operate 
  • Have an opportunity to learn how Stripe operates from ground up and
    make a real impact on the future on organization 
  • Be a part of building a brand new team and operational culture for
    Stripe 
  • Partner with global operations specialists or business process owners
    to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

  • You have a user first mindset and are energized by the challenge of
    solving difficult problems
  • You have excellent communication skills, both written and verbally
  • You excel in analytical thinking and problem solving
  • You might have prior experience in customer service or
    internal/external user facing operations
  • You enjoy learning about technical products and processes, you are an
    organized, self-starter with passion for finding solutions to our
    user’s challenges
  • You have a process-oriented mindset and ability to get things done
  • You enjoy working in an in-office environment with strong cross team
    collaboration and support
  • You are able to prioritize and enjoy working in a quick-moving
    environment
  • You are humble and have a proven track record for working well across
    teams and with external partners
  • You’re willing to work (no more than) one Saturday each month - you’ll
    receive a weekday off the following week 

Preferred qualifications

  • Prior experience or knowledge in user support 
  • Prior experience in risk operations 
  • Prior experience working on projects or process improvement
    initiatives 

Office locations

Bengaluru

Team

Operations

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.