Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Removing barriers to online commerce is at the heart of Stripe’s mission, and doing so requires effectively and efficiently protecting the businesses that trust Stripe at scale. Although risk management often implies a tradeoff between the user experience and user friction, Stripe refutes that paradigm. Instead, we focus on creating products, programs, and policies that simultaneously improve the user experience and drive growth, while systematically mitigating risks for Stripe’s business and partners. The Safety and Risk operations team is the engine scaling the execution of Stripe’s safety and risk policies and products.
The Safety and Risk Operations team is looking for an experienced Quality Insights Analyst to develop and oversee the day-to-day quality management of the User Policy Operations vertical.
The right person for this role has an eye for detail, is obsessed with quality processes and outcomes, and values efficiency. The Quality Insights Analyst will be joining a highly collaborative global team that supports the broader Safety and Risk Operations department at Stripe. In this position, you will be responsible for the oversight and maintenance of the system to measure and improve the quality of the Supportability work, driving towards industry-beating levels of quality. A successful Insights Analyst will have a comprehensive understanding of User Policy Operations (Terms of Service enforcement, evolving account supportability decisioning, QA for edge-case escalation handling, Risk-based user interactions oversight (Chat, Email, Voice), a forensic ability to detect root causes of human error, and an innovative mindset to recommend process improvements that eliminate errors.
Stripe is both a technology and a financial services company. You will need to be comfortable straddling both of those worlds every day. The right person for this role is instinctively curious, challenges the status quo, and is motivated by driving continuous improvements to systems and processes.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Remote in United States