Quality Insights Analyst, Financial Crimes

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Did you know that only around 4% of the world’s GDP comes from internet
commerce? At Stripe, we believe that this represents a future with
almost limitless potential for innovation, creativity and global
prosperity. While the promise of a global online economy is palpable, it
doesn’t come without significant risk. Each day, bad actors disrupt the
trust and safety of the internet and increase the barrier of entry for
online businesses. The Financial Crimes team ensures that our platform
remains safe, and that prohibited parties are not allowed to utilize our
services.

What you’ll do

The Financial Crimes team is looking for an experienced Quality Insights
analyst to conduct quality reviews and   oversee the day-to-day quality
assurance of the Financial Crimes operational team.   The right person
for this role has an eye for detail, is obsessed with quality processes
and outcomes, and values efficiency. The Quality Insights analyst will
be joining a highly collaborative global team that supports the broader
global Financial Crimes department at Stripe.  In this position, you
will be responsible for conducting quality audits and providing
oversight and maintenance of the process to measure and improve the
quality of our financial crimes work.   A successful Quality Insights
analyst will have a concrete understanding of the online financial
crimes landscape in the payments/FinTech space, a forensic ability to
detect root causes of human error, and an innovative mindset to
recommend process improvements that eliminate errors. 

The right candidate for this role will have experience in financial
crimes compliance, preferably within the fintech or e-commerce space.

Responsibilities

  • Conduct quality evaluations of financial crimes review cases
  • Oversee and refine Quality evaluation plans in accordance with
    applicable policies and procedures for Financial Crimes at Stripe
  • Be responsible for drafting and circulating detailed monthly QA
    reports outlining the QA scores and trends observed, clearly
    articulating any issues noted and remedial actions to be taken
  • Work cross-functionally with senior financial crimes stakeholders to
    formulate remediation action items and ensure timely compliance with
    the associated action plans
  • Draft regular reports for management, highlighting the results and
    recommendations for mitigations
  • Maintain clear and organized documentation in relation to how
    Financial Crimes quality assurance is structured, including sampling
    logic and coverage of the QA oversight
  • Maintain a critical eye on the effectiveness of the Financial Crimes
    team, and drive experiments on and improvements to the quality
    oversight program in order to increase confidence in the Quality
    evaluations 
  • Participate in financial partner assessments,regulatory examinations,
    and audits as requested

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

  • Minimum 4 years of experience across quality assurance and/or controls
    testing within a Financial Crimes environment
  • Quality metrics development experience
  • General awareness of money laundering, terrorism financing, and
    sanctions trends and regulatory developments
  • Ability to manage multiple projects simultaneously with minimal
    supervision
  • Excellent analytical and communication skills
  • Experience working in a fast-moving operational environment and
    navigating ambiguity

Preferred qualifications

  • Knowledge in payments and the fintech industry 
  • Familiarity with SQL and ability to use template or premade SQL
    queries as part of investigations

Office locations

Bengaluru

Team

Operations

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.