Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies - from the world’s largest enterprises to the most
ambitious startups - use Stripe to accept payments, grow their revenue,
and accelerate new business opportunities. Our mission is to increase
the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global
economy within everyone's reach while doing the most important work of
your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have
distinctly unique support problems resulting from both our type of scale
and the type of businesses we partner with. The Stripe Delivery Center
(SDC) strategy will provide operational leverage and expand Stripe’s
portfolio of operational capabilities to support the scaled needs for
external users and internal Stripe teams. Our support experience
leverages deep understanding of our products, the financial industry and
money movement, and our customers’ products and users, and requires us
to invest significant resources into building this experience ourselves
with talented teams of Stripes.

What you’ll do

As Program Manager, Learning and Development, responsible for regional
training operations, you will facilitate the delivery of training
programs, work with partners and stakeholders to oversee the launch of
new learning programs, and build the on-site training capabilities and
culture of the Mexico City Stripe Delivery Center. You will ensure a
high and consistent bar for learning and development across all stages
of the employee lifecycle, from onboarding to professional development. 

We are looking for dynamic and curious people that have a passion for
solving global user issues, building operations, driving process
improvements and want to play a role in building this new operational
capability for Stripe and accelerating Stripe’s growth.  If you are
passionate about helping users, naturally curious, and comfortable
operating in ambiguity and finding creative solutions, we want to hear
from you!

Responsibilities

• Own the site-level management of our L&D programs: facilitation of
  onboarding and uptraining curricula, auditing our training processes,
  conducting gap analyses, and evaluating the impact of learning
  interventions
  
• Deliver onboarding trainings and on-going skills and knowledge
  development training to operations associates
  
• Work with partners and stakeholders to write curriculum, test, and
  deliver new training programs at the Mexico City SDC 
  
• Coordinate a growing team of on-site and remote facilitators, SMEs,
  coaches, and QAs
  
• Work closely with Stripe learning teams to define both the long-term
  strategy and the short-term tactics for high impact training
  initiatives
  
• Conduct assessments and analysis to identify and address new
  development needs
  

Who you are

We're looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

• You have 3+ years of experience within learning and development
  
• You possess rigorous program management skills coupled with a passion
  for blended and engaging facilitation
  
• You have proven success building processes and training systems that
  deliver consistent, high quality results
  
• You are comfortable working within ambiguity while building processes
  and programs at scale
  
• You are adept at balancing operational rigor and systems thinking with
  a human-centric approach to education and culture building
  
• You can manage multiple stakeholders with varying priorities while
  driving creative solutions and commitment to a shared goal
  
• You demonstrate strong critical thinking and data-analysis skills
  
• You have excellent written and verbal communication skills and an
  ability to articulate complex topics in an easy-to-consume way
  
• You have business proficiency in written and spoken English
  

Preferred qualifications

• Prior experience in a high growth technology company
  
• Prior experience in banking, payments, or a financial technology
  company
  
• CPTD or CPLP certification