Product Support & Operations Specialist (Thai Speaking)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Stripe builds financial tools and economic infrastructure for the
internet. We’re helping small startups and the world’s biggest companies
build products, create business models, and scale their efforts
globally. We live on 5 continents with over 100 supported currencies and
rapidly expanding to power the online payments infrastructure throughout
the world. While helping our millions of priority and small and medium
business (SMB) users, the Product Support & Operations team works
closely with every part of Stripe, learning the intricacies of how we
build products, manage risk, launch new countries, and keep users happy.
As a part of our fast growing Product Support & Operations team,
you’ll focus on surfacing insights to address user pain points and root
causes at scale, as well as interacting with our users, handling most
complex support requests and optimising their Stripe experience.

If you’re constantly curious, an effective communicator, and a fast
researcher & problem solver, we want to hear from you!

What you’ll do

As a Product Support Specialist, you’ll resolve most complex issues for
our users, and work cross-functionally to drive projects that optimize
user experience and enable Stripe’s growth at scale.

Responsibilities

  • Become a subject matter expert surrounding one or more of Stripe’s
    product(s), and work with users directly over email to resolve the
    most complex issues
  • Use data to identify and surface product insights and trends from user
    interactions
  • Advocate for optimising our products and services on behalf of our
    priority and SMB users
  • Drive initiatives and process changes to excel and scale our support
    operations
  • Work with external partners to improve support workflow and
    productivity on all channels
  • Optimize our self-help channels to better enable our users to address
    their questions, improve internal and external product documentation
    to scale and optimize our global issue resolution workflows
  • Have an opportunity to learn how Stripe operates from the ground up
    and make a real impact on the future of the organisation

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply.

Minimum requirements

  • Is curious, loves learning about technical products, and is energised
    by the challenge of solving difficult problems for users
  • Has strong stakeholder management and communication skills, both
    written and verbally
  • Is organised and a self-starter; able to scope projects and drive
    initiatives
  • Is able to prioritise and quickly adapt to changing environment and
    competing priorities
  • Is data savvy; able to drive insights from large data set and come up
    with action plan
  • 2+ years of experience in business user facing/ project management
    role preferred
  • Business level proficiency in Thai

Preferred qualifications

  • Prior experience in API, SQL will be advantageous

Office locations

Bangkok

Team

Operations

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.