Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
Stripe builds financial tools and economic infrastructure for the
internet. We’re helping small startups and the world’s biggest companies
build products, create business models, and scale their efforts
globally. We live on 5 continents with over 100 supported currencies and
rapidly expanding to power the online payments infrastructure throughout
the world. While helping our millions of priority and small and medium
business (SMB) users, the Product Support & Operations team works
closely with every part of Stripe, learning the intricacies of how we
build products, manage risk, launch new countries, and keep users happy.
As a part of our fast growing Product Support & Operations team,
you’ll focus on surfacing insights to address user pain points and root
causes at scale, as well as interacting with our users, handling most
complex support requests and optimising their Stripe experience.
If you’re constantly curious, an effective communicator, and a fast
researcher & problem solver, we want to hear from you!
As a Product Support Specialist, you’ll resolve most complex issues for
our users, and work cross-functionally to drive projects that optimize
user experience and enable Stripe’s growth at scale.
We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply.